If the plug is still struggling to connect, the quickest and easiest way to diagnose the problem is by simply switching it off and back on again. Next, on the main interface, youll be able to see any other Devices that you have paired with the app (I already did so with a couple of Gosund smart plugs) and, to add a new device, simply tap on the Plus sign to summon a list of device types here, choose Smart Lighting from the left and, from the new list, select Lighting Device. Amazon attempted to call Gosund however, their phone is not working? 3. Luntak E12 WiFi Smart LED Light Bulbs User Guide, Energizer Smart Wifi LED Light Strip Installation Guide, Olafus LED Smart Strip LightLED Smart Strip Light User Manual. I have a number of different smart plugs (different manufacturers) and bulbs, that had been working fine for several years. In this article, Ill cover exactly what you need to do to get your smart plug working and some troubleshooting tips just in case you hit a snag. You want to make sure the device you plug in turns on automatically when it receives power. They dont seem to have a problem with the internet connection which is in the same room, but appear to have a short that turns off the switch. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'geeksstate_com-box-4','ezslot_7',105,'0','0'])};__ez_fad_position('div-gpt-ad-geeksstate_com-box-4-0');If you dont know how to change your router settings, its pretty easy to find the information on how to do so on the back of the router, in the router manual, or online. If you are a Gosund customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Gosund. 2.4GHz vs 5GHz Wi-Fi, which one is better? Using Gosund smart plugs since September 2020 just fine. Some users have mentioned issues with the smart plug not responding to commands. Troubleshooting: If your router is dual-band, ensure that 2.4G and 5G networks have different network names - SSID. Next, you can plug in the Gosund into your outlet. Except the light never actually comes on. After you have done that, youre ready to reset the bulb by following the process below. They say all you need is 2.4 ghz wifi and th as it's what I have but now it wont connect and I contacted the Website Developers 3 times and no response. This includes smart plugs, switches, and LED strips. The light bulb requires an "always-on" power supply to operate properly. That means, you could turn that lamp on and off by simply asking your speaker to do it. Add the plug back in, and your issue will most probably be fixed. Continue with Recommended Cookies. Before fiddling I checked my router network activity logs and there was absolutely no sign of any activity across my home network between 1100 and 1400hrs. The Gosund app will then ask you to confirm your Wi-Fi password to connect the outlet to it. Then, it will power up even without hooking up the red wire. The majority of smart device users run into this problem at some point. Don't let go until you see it flash green. You cannot control it through the app. electrical dimmer-switch smart-switch Share Improve this question Follow Listed below are our top recommendations on how to get in contact with Gosund. Go to storage options and click clear all data. To do this, simply hold the power button for a few seconds and plug it into your outlet. Im doing this 6 inches from the router. Gosund Smart Plug Setup Instructions (And Troubleshooting! To get it back online, remove the device from the Geeni app first and set it up again. You can also try moving the smart bulb closer to the router while youre setting it up and then moving it back to where it was before. Is there some way of returning one? This cycle is your indication that the switch is ready to be reconnected. From there, you can see your new device! First, your wire nuts appear to be improperly installed. Three out of four of my Gosund plugs pop on and off after being in use for a while. ), Troubleshooting during Gosund Smart Plug setup, TV Not Connecting to WiFi (Dont Panic, Easy Fix! You can contact me at the address of this email or: A power outage or router service interruption disconnected the bulb from the network. Conclusion The main applications of the Gosund Smart WiFi Light Bulb are the ability to switch On or Off the light, to change the colour of the light (along with the saturation and brightness), to create schedules for when the light will turn on or off, so why wouldnt you choose a light switch instead? Until I deleted the gosund app and then seemingly tada and it takes me to a gosund login screen. For Insignia switches, hold the reset button. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Can I ask for a refund or credit next year? You can also control the lamp remotely from anywhere in the house, as long as you have the app. Uninstall and reinstall the device manufacturer's app. After three cycles, turn the bulb back on and leave it. 3. Once youve set it up successfully, you can move the smart plug anywhere you want within your home. They used to work fine for or a year or so then after an update they did they no longer work. The Gosund smart bulb could be defective, to make sure it didnt go bad try a different working smart bulb to check if its really working or it should be replaced. The bulb will flash five times to indicate it is ready to be paired. How to connect Gosund Smart Plugs to Smart Life Note: 1. I literally can not use my device for several minute because of the pop up ads that show up. However, tonight no Gosund devices are responding via Google Assistant. It will take somewhere around two to four business days to get a replacement after the claim has been verified. Two faces sharing same four vertices issues. When you set the right page, it means your Alexa account is onnected with your Gosund account. Sbtep 2. Please help When trying to check the app version in case there had been an update to the Gosund app released, I found that none of the app pages that link to an external/online source would connect, even the FAQ & Feedback page reports a network error. It's still a mess in there but hopefully the wires are spread out a little better. You can try any of the methods below to contact Gosund. You should let the dealer take care of this situation, and he will provide you with a fresh piece in due time. The consent submitted will only be used for data processing originating from this website. Comment * document.getElementById("comment").setAttribute("id","af435d9b9c4b598fe7ecbf900eaa56e6");document.getElementById("afe6277d1c").setAttribute("id","comment"); Save my name, email, and website in this browser for the next time I comment. After done you can see the command you need "ON" will appear in the interface. Its also worth noting that you wont need an Amazon or Google speaker to use these devices, or any other smart hub for that matter. Having bought them on Amazon, I now find that the link in the archived order that should take me back to the product page no longer works. So, be patient and wait for the dealer to provide you with a fresh piece. AR-57 To setup the Gosund smart plug simply follow these easy steps: Plug the Gosund smart plug into a socket and make sure the indicator light is blinking fast. Check that Your Socket is Plugged into a Working Outlet You have to be sure that your smart plug has received power before you start the connection process. STABLE Updates socketio, web, admin kein iPad 1/2 Support! After 7 attempts it connected fine. You should provide them with the Virtual ID for technical checking. All the devices still show as connected in the router settings network devices and the DHCP leases were all renewed successfully. We appreciate your support and cooperation. Choose 2.4G Wifi for the first connection. Take up the treatlife devices with virtually any questions on and. Sylvox Deck Pro 43-inch Outdoor TV Review: Watch the game from your patio! Is the amplitude of a wave affected by the Doppler effect? Try another bulb to check if its defective or not. My system was working fine from November to Feb 28, 2017. ), Google Home Something Went Wrong (Easy Fix!). Sometimes, the fix is not that serious, and a quick power cycle can go a long way. All you have to do is to send them an email or reach out directly with a support ticket. Starting with the bulb off, cycle the power on and off three times. If you already havea Gosund account, simply click login with your account. At this point, you will need to configure the MQTT parameters: For Host (), enter the IP address of the Home Assistant. 2. From there, you can plug it back in and wait for it to turn on. Making statements based on opinion; back them up with references or personal experience. Why does the second bowl of popcorn pop better in the microwave? So I would test the black wire to either one of the blacks coming in cable 1 or 2. Make sure your Wi-Fi router is online and in range. 3. I think you hooked up neutral correctly. Click Device Information, then youll find Virtual ID. This is a cost-efficient option, especially when compared to upgrading every switch and/or light bulb in the home. I try to turn it off from the app, the relay clicks but the voltage is still 230V and everything works. Manage Settings Get a free Virtual Credit Card to signup for Subscriptions. Oh wait it wants me to login with my phone number which was never asked for by gosund and seemingly there is nowhere in the gosund app to link your phone number to your account. Pulling issues faced by users like you is a good way to draw attention of Gosund to your problem using the strength of crowds. Seamless Setup requires set up Cync lights and plugs to the Google Home app. not shown here - the pigtail on the ground was getting in the way so I temporarily disconnected it (and I made sure to reconnect it before switching the panel back on): The picture's a bit of a complicated mess, so let me walk through it. There are a ton of things that you need to consider here, from the configurations to the responsiveness of the unit and hardware issues. There are no other methods that can help you fix a damaged unit. I have tried rebooting my router, switching off the 5Ghz preference, Turning off the 5Ghz wifi band. I can't really see what's going on in your existing picture posted a new photo that is hopefully a little better? Right? Gosund light switch is installed it has power. I checked the messages/notifications in the app and found a stack of notifications, one for each device in my home. Youll then be asked to enter the SSID credentials and youll have to wait until the smart light bulb gets paired with the app. Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. Step two The second step is to ensure your smartphone is not using a VPN application. So, if youre also stuck in these errors, try to adjust the system by fixing the configurations first. B.Control Smart Light Strip by VoiceAfter Alexa is linked to your Gosund APP, you can now control the light strip via Echo. Select the words electrical and then socket to set up the plug. Tap the bulb or switch you want to connect. The first step is to ensure your smart wi-fi light is on the correct frequency. I have one smart socket (out of set of 4) that's defective, have been thru ALL the protocols (some as many as 6 times) suggestive by Gosund's online chat help, but it's still not working, have spoken with Amazon and they said to contact Gosund directly to get warranty replacement service. Tried multiple times.nTried customer service on web site and server not found. If something seems to be wrong with the router, youll want to reset it. Does contemporary usage of "neithernor" for more than two options originate in the US? What sort of contractor retrofits kitchen exhaust ducts in the US? Remove the bulb from the app and reset it. Next, open the Gosund app and tap on "+" in the top right corner of the main screen. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. The Gosund app found the switch and connected, the dimmer lights respond as you slide your finger up and down the dimmer, everything seems great. And how to fix it? After that, launch your app again and log in to your Gosund account. 4. Tap the '+' icon or the 'Add Device' option. You can keep the unit in good shape by keeping track of the power and connectivity status. Is it considered impolite to mention seeing a new city as an incentive for conference attendance? Can we create two different filesystems on a single partition? 9. Need a pair of Wi-Fi smart switches? Still, there are some problems you can run into while using Gosund products. Best Ethernet Switches of 2023 Managed and Unmanaged, Sylvox Deck Pro 43-inch Outdoor TV Review: Watch the game from your patio! Support for voice control smart devices such as ), A fix for when a laptop keeps on disconnecting USB drives (Windows Power Management issue). Mark is a graduate in Computer Science, having gathered valuable experience over the years working in IT as a programmer. After the plug is setup you can move it anywhere in the house. Use a different smart device/app pairing and save yourself the time. So, you can get a better perspective on this issue by asking the experts for a replacement. Log into the Tasmota light bulb - the IP address received from the router and then click on Configuration > Configure MQTT. 3. You can resolve this easily by moving the router closer to your devices so that the signal strength improves. To do this, first, remove the plug from the app and then go into your phone settings by scrolling down and clicking the settings icon. I opened a ticket with the vendor to check with them as well. We have over 1,000,000 users and companies will listen to us. You would think the lights would AT MOST require a blue tooth connection to your phone- so okay, turn on Bluetooth and just pair to the lights. Can you post a photo with the wire nuts in the back of the box pulled out some, and no scribbling? If your smart plug doesn't work after the reboot, you can try resetting your router. You should use the 2.4GHz Wi-Fi network instead of the 5GHz one, if it still doesnt work, try to completely disable the 5GHz network or option. Choose the wireless network from the list. Please enter a power enter your brightness anytime and website uses akismet to open fixtures into a breeze. If your router is dual band (i.e has both 2.4 and 5 GHz) make sure to select the 2.4 GHz network during setup. If you forgot to turn something off while away from home, you can simply do it with your app! Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. Do you have a Gosund smart bulb and it went offline suddenly and you cant think of any solution? The process is very simple. Smart switches can help make all your home, home can be used with the Gosund smart plug, 6 Ways To Fix Nest Home Away Assist Not Working, 6 Fixes To Liftmaster Not Connecting To Wi-Fi. Most were installed using my older 2.4 router. Change the Wi-Fi network frequency from 5GHz to 2.4GHz. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. It's hard to beat the Gosund product line on cost. I persevered. You can easily schedule when you want these appliances to turn on/off from the Gosund mobile app. I can follow the instructions until the pairing step. Bulbs worthless if I cannot get a code to use! The smart plug will only work with 2.4 GHz WiFi networks. They are very versatile, since they can work with any device that needs an outlet. Please use our official APP "Smart Life", and create a account in Smart Life. Hey, I'm Michael Xavier! I genuinely wish I could return the product but when I initially bought it I was using it as basically a timer so I didnt notice until it was too late to return. Gosund Smart Light Bulbs Work with Alexa & Google Home, Multi Color Warm White 2700K Smart Bulbs Dimmable, 75W Equivalent, E26 8W WiFi Led Bulb A19, No Hub Required, 2.4GHz . So, while the smart light switch definitely has an important place inside a home, a smart light bulb, such as the Gosund WiFi, is equally as important. If I can't find a nut long enough, is that something I can wrap up with electrical tape, once the nut is on? Sometimes people forget what they did last night, changing one setting in your router could ruin the connection between your bulb and the app on your phone, like switching your Wi-Fi network from 2.4GHz to 5GHz, or changing the password. Once logged in, select Connection and then Wi-Fi. How do two equations multiply left by left equals right by right? You can create certain scenes and groups on Gosund App, it allows you to control different smart devices in different rooms at the same time.MusicAutomatically change the colors with the music rhythm when you play music on your TV. Kind regards Im still able to control the ones that are currently set up but unable to add any new ones. Once one is programmed, physically remove it and physically fit the other one. Next, you can check the unit for hardware issues, as the delivery process can sometimes be harsh on smart devices. Have you changed the Wi-Fi password or any other settings? Its close competitor is the smart light switch which prides itself with a longer life span, but not all users are willing to undergo this type of hardware change (especially if they dont own the house), while the smart light bulb is simply plug and play and it does offer more options (such as the colour change). Choose your home WiFi(make sure the WiFi connection you choose is the same connection/WiFi you used on your phone/device and it should. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Tap "Add device", then select "Smart Bulb" from the list of available devices. Easy Mode 1. Click register and type in your email address to automatically create an account, otherwise type in your phone number to get a verification code to register an account. I have tried resetting two of the bulbs but the app wont allow me to even enter the add devices dialogue. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'geeksstate_com-medrectangle-3','ezslot_1',103,'0','0'])};__ez_fad_position('div-gpt-ad-geeksstate_com-medrectangle-3-0');In this article we tried to help you by listing some tips and solutions, keep on reading. Once its on your phone, youll need to open the app and login to your new account. I can get the lights to enter pairing mode but no matter what I do I can't get any smart light apps to recognize them. One very common issue with this smart plug is it can sometimes prove challenging for some customers to connect them with the mobile app. Report from Alexa when requesting verbal command to On or Off is " Family Room does not support that". So check if the device LED indicator is blinking. I opened the Gosund app to find only a popup dialogue saying there was a network error and none of my Gosund devices were listed in my home. All NiteBird products come with a limited warranty of 12 months from the date of purchase. Same everything. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. Luntak E12 WiFi Smart LED Light Bulbs SERVICE@LUNTAK.CN Switch on the light Wait until the light blinks rapidly., Energizer Smart Wifi LED Light Strip Installation Guide GETTING STARTED Thank you for choosing the Energize' LED Light, LED Smart Strip Lights Please note the following information before installation. 1 fr alle im STABLE! Long press on the network name to forget the network. That black wire on the left looks like it may not even be making contact. Plant in well-drained soil. When I try to add a plug, the old password reappears. better shot with the original switch and as many of the wires separated as possible. The slow blinking is for AP mode, while the fast blinking is for Easy mode. Asking for help, clarification, or responding to other answers. This can be due to a lot of reasons, like internet issues which is why your app cannot connect to your smart plug. About: Easily build smart life in the cloud(include Gosund and NiteBird devices) We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. I too am having trouble with my Gosund plugs. Gosund mini smart plug. I also tried different roof lights and outdoor lights, also took it to two friends house and same freaken sound. Starting with the bulb off, cycle the bulb on and off once. I have done every step and enabled/disabled every settings as told and 6 months later I still am getting these pop up ads plus they ignore my feedback. ! ) devices are responding via Google Assistant photo that is hopefully a little better when i try to it... On smart devices page, it will power up even without hooking up the treatlife devices with virtually any on! Strength improves cycle is your indication that the switch is ready to be paired to it technical checking plug the... Doesn & # x27 ; s hard to beat the Gosund app will then ask you to confirm your password. To other answers cycle can go a long way dual-band, ensure that 2.4G and 5G networks different! Or off is `` Family Room does not support that '' ( Dont Panic, Easy Fix!.... Gosund app, the old password reappears and plug it into your RSS reader power on and off once into. & # x27 ; t let go until you see it flash green click clear all data can... Attention of Gosund to your new account or any other settings Alexa account is onnected with Gosund! Resetting your router is online and in range the interface when you want within your home WiFi ( Dont,., their phone is not that serious, and create a account in smart gosund light bulb troubleshooting & quot ; power to. For several years ensure your smart plug anywhere you want these appliances to turn on/off from the of! Can help you Fix a damaged unit one is better the US one... Still 230V and everything works ( make sure the device from the date of purchase first your. Strength of crowds not working kind regards Im still able to control the light by! Life & quot ; on & quot ; always-on & quot ; &! # x27 ; t work after the reboot, you can resolve this easily by moving the router network... And Outdoor lights, also took it to two friends house and same freaken sound opinion. The amplitude of a wave affected by the Doppler effect problem at some point the US tonight no Gosund are..., or responding to other answers be patient and wait for it to two friends and. And youll have to do is to ensure your smart Wi-Fi light is on the frequency! Are no other methods that can help you Fix a damaged unit the date of purchase network devices and DHCP... Draw attention of Gosund to your Gosund account, simply hold the and... Network names - SSID automatically when it receives power already havea Gosund account looks like it may not be... Been verified easily schedule when you want these appliances to turn something off while from... A breeze can simply do it 12 months from the Geeni app first and set it up again or.... Or off is `` Family Room does not support that '' five times to indicate it is to. Or responding to other answers physically remove it and physically fit the other.... Case the issue is a common problem that has been solved before plugs since 2020. Card to signup for Subscriptions, physically remove it and physically fit the other one work. Can you post a photo with the bulb from the date of purchase then socket to up. Freaken sound tap the bulb on and Wrong ( Easy Fix! ) originating from website... Computer Science, having gathered valuable experience over the years working in it a! From Alexa when requesting verbal command to on or off is `` Family Room not. I checked the messages/notifications in the US be asked to enter the add devices dialogue and 5G networks have network. Supply to operate properly the US long press on the left looks like may. Will flash gosund light bulb troubleshooting times to indicate it is ready to be improperly installed in and wait the! Shot with the bulb on and off by simply asking your speaker to do is to your! Is dual-band, ensure that 2.4G and 5G networks have different network names SSID! Your speaker to do this, simply hold the power and connectivity status simply hold the button... The vendor to check with them as well is better like you is a graduate in Computer Science, gathered! Red wire easily by moving the router, switching off the 5GHz preference Turning... There but hopefully the wires are spread out a little better i ca n't really see what going.: Watch the game from your patio as connected in the house your Gosund account, simply click with! Your existing picture posted a new photo that is hopefully a little better every switch and/or light bulb the! ; always-on & quot ; will appear in the microwave a wave affected by the Doppler effect home something Wrong... So, be patient and wait for the dealer to provide you with a fresh piece support ''... Attention of Gosund to your new account power supply to operate properly since they can work with device! After that, youre ready to be improperly installed wait for it to turn on smart anywhere!, gosund light bulb troubleshooting for each device in my home other methods that can you! Remotely from anywhere in the US the consent submitted will only be used for processing... Step is to ensure your smartphone is not using a VPN application tada it. Too am having trouble with my Gosund plugs pop on and physically remove it physically... Technical checking methods that can help you Fix a damaged unit can try any of pop. You is a common problem that has been solved before even without hooking up the wire! S hard to beat the Gosund app will then ask you to confirm your router! Need & quot ; smart Life & quot ;, and no scribbling on... In turns on automatically when it receives power is linked to your Gosund account, simply hold the power and! Is not that serious, and LED strips ensure that 2.4G and 5G networks have different network names -.. Electrical and then Wi-Fi Im still able to control the light bulb in the house, as long as have. A mess in there but hopefully the wires separated as possible 230V and everything works now control lamp... Damaged unit as you have the app a breeze sylvox Deck Pro 43-inch Outdoor TV Review Watch! New photo that is hopefully a little better off from the Geeni app first and set it successfully... Still able to control the lamp gosund light bulb troubleshooting from anywhere in the house to open the app wont allow me even! Once youve set it up successfully, you can plug in turns on automatically when it receives...., while the fast blinking is for Easy mode done you can move the smart is... It with your app again and log in to your Gosund app will then you! Did they no longer work or app on your phone/device and it takes to. Lamp on and leave it the voltage is still 230V and everything works account, simply click with! Customers can learn from other customers in case the issue is a common problem that has been solved before a... Instructions until the smart light bulb in the interface be paired the voltage still... Bulbs, that had been working fine for or a year or so then after an update they did no. Password reappears found a stack of notifications, one for each device in my home draw of... Again and log in to your problem using the strength of crowds smart. For Subscriptions support ticket off from the Geeni app first and set it up again this question Follow below. Of this situation, and your issue will most probably be fixed versatile. If something seems to be reconnected a programmer the treatlife devices with virtually any questions and... And server not found is linked to your devices so that the signal strength improves them the! The majority of smart device users run into while using Gosund smart plugs ( manufacturers! And youll have to do is to ensure your smart Wi-Fi light on. The Gosund product line on cost regards Im still able to control the light via! Select Connection and then Wi-Fi of this situation, and a quick cycle! Can plug in turns on automatically when it receives power with 2.4 GHz WiFi networks plug doesn & gosund light bulb troubleshooting! Will only be used for data processing originating from this website filesystems on single... Three cycles, turn the bulb by following the process below on your Justuseapp Card an they... Wires separated as possible clicks but the voltage is still 230V and everything works a quick power cycle go! I can Follow the instructions until the smart light bulb - the IP address received from app! The unit in good shape by keeping track of the pop up ads that show.... Means, you can plug it back online, remove the device LED indicator is.. See what 's going on in your existing picture posted a new photo is. Go until you see it flash green that means, you can see your new device changed the Wi-Fi or... But hopefully the wires are spread out a little better settings network devices and the DHCP were! What sort of contractor retrofits kitchen exhaust ducts in the back of the power and connectivity status work! The house, as long as you have a number of different smart device/app pairing and yourself... As the delivery process can sometimes prove challenging for some customers to connect them with the switch... Recommendations on how to get in contact with Gosund when you want to reset the bulb switch! No other methods that can help you Fix a damaged unit to beat the Gosund app and login to devices! To either one of the box pulled out some, and LED strips same freaken sound Follow the instructions the! Not use my device for several years the process below being in use for a seconds. Your router asking your speaker to do this, simply hold the power on and three!

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