Now I'm trying to get serta to replace it, but that's not looking good either. Allstate also covers the shipping cost of anything that needs to be mailed to or from you (like a stain kit). Shouldn't be falling apart in the first year. I think Big Lots purposely did their 30 day return policy to slide out of doing a lot of returns. Items that can be covered include indoor and outdoor furniture, seasonal items, area rugs, electronics and small appliances. Allstate Protection Plans start the day of purchase and run concurrent with the manufacturers warranty. left: 100%; After paying for them & getting an email of purchase I received another email saying my order was canceled & I was refunded for the purchase. We are both senior citizens and did not expect to have to purchase more den furniture or try to repair a brand new set in six months. Big Lots warranty disclaimer and liability limit states that it presents its products as is and as available, and the consumer assumes sole risk in the use of its website or in purchasing any of its products and services. I'm heartbroken. on 1/21/20 at 2:08PM . Yes. .title-bar h2.hr:after { She was so excited until now, just 3 months later, the side is sagging and almost slants downward from the center. You need to post a sign that tells us no refunds during this time because of coronavirus. We asked him to redo and he did with much ATTITUDE. Hey. *as far as stale crackers.. they should have refunded that with no hassle (as long as it was within the 30day return policy)
That is why things are cheap once you buy them you are stuck with them. Now here's the fun part. I didn't get the refund from her, but I got it from another lady. max-width:60rem; Wish it had a better outcome or reason given. I insisted that I wanted cash back and one person said they did not have enough cash in the draw. Now since I don't have my original reciept I wonder if my exchange reciept (that has the original. Frequently bought together + Total price: Add both to Cart Bought a reduced item at the Delaware store and when I got home, was charged regular price not marked down price, question can I go to different big lots to get resolved or the same stireb. text-align: center; I really hope they do something about this after the covid 19 precautions are relaxed. Going to get receipt and return.we'll see what happens. Allstate does not cover accidental pet damage caused by jaws or claws or accumulated stains. Yes, you can get a refund for your protection plan at any time. If they don't, it's not up to BLs to deal with it. Never again! The table is also a fire pit and while it does light and the fire pit technically works, it does not stay lit as it should without holding the knob in place. The Airmega 250 is way, way better! Entire staff was very helpful. Just because a customer doesn't have a receipt doesn't make them a thief! To this day I have not received a credit on my credit card. We generally recommend that you add the protection plan at the time of purchase, as Big Lots does not sell standalone Allstate coverage. I guess I should of lied. To this day I have not received a credit on my credit card. However, your receipt is required to file a claim and registering it now can save you time if you do need to file a claim in the future. Screw you Big Lots. LOOK AT PICTURES CAREFULLY TO EXAMINE THE FRAME FEATURES. Extremely poor service. Can I get a refund for my protection plan? Save with our 18 active Big Lots coupon codes All (20) Online Coupons (1) Deals (17) Free shipping (1) Best Coupon 15% OFF Code Sign Up for Emails and Get a Big Lots Coupon Code to Save 15% on. I let the employees know that I had purchased merchandise with my email rewards. They forgot to take off the ink tag from my stitch I will do it tomorrow sweatshirt. I bought 2 youth beds from the store and I am over my 30 days and that's exactly how long it took for it to fall apart both beds has the rails falling off and I'm continuing to have to fix it do to I thought it was wood boards but its actually looking like its made out of card board now that it has fell apart.looks can be really deceivingI will not buy anymore from them. I went to my local Big Lots stores to inquire. Which he did not it was out of the register. But as a customer I can say her addressing me in that manner, she really was on a good path of taking me there. I had already told some of i am getting ripped off and stolen from, i used my rewards card to buy it and biglots here in attleboro wont give me a refund, they never told people they were remanufactured tvs, they sold them as brand new..i just want my money back, nobody wants to pay over 200 dollars for something that is suppose to last more than 2 month..i just want my money back and you can have the tv back. Esp. So naturally I was a bit confused, but not confrontational. In the process of waiting for help to open (pop-up shelter) that doesn't pop-up easily enough on my own, I have misplaced the receipt around here. I will be sending the ends as required to the manufacturer for a free replacement hose, but I still have to pay for shipping them back. margin-right: 15px; I should have been suspicious right away after noticing the mattress weighed half as much as the mattress I was throwing out. With much regards for your service and excellent products, I am SATISFIEDMs. Darwin-Ann (GIBBS) Lott. so if the guy below wants to return a gift he recieved thats why there is a thing called a gift reciept.. if you dont have a reciept, your purchase can be looked up from the Debit/Credit card you used or by your big lots Buzz Club Card. In parentheses, I had purchased my bed, box spring, frame, reclining chair, sofa, pictures for hanging, and various kitchen utensils including a new set of pots and pans etc. HATE this couch and out of $1200.00 bucks that my dad left for me upon dying January 2020. For issues that are covered by the manufacturer (like defects) that occur within the manufacturers coverage period (90 days 1 year), please visit your nearest Big Lots store to take advantage of the manufacturers coverage included in the items purchase price. Also I bought for use over a month after purchase. Again I will not deal with Big lots!! View My Plans. Whether you're interested in Big Lots furniture financing or another large purchase, the store offers a branded credit card as an option to cover costs. For a more comprehensive list of what is not covered, please refer to the terms and conditions at www.AllstateProtectionPlans.com/terms. 2023 Big Lots Stores, LLC, and its affiliates. Amazon. Very disappointed. I will never be returning to big lots. The date 9/1/22 my transaction was activated, in which I opened a Big Lots Credit Card with six months interest free on any purchase. 2 Year Furniture Protection Plan ($200-$299.99) - Allstate $30When purchased online In Stock Add to cart About this item Specifications Benefits: 24/7 Support, Free 2-Way Shipping, No Deductible, No Additional Cost Support: Online, Phone Includes: Mechanical Defects, Normal Wear and Tear Coverage, Electrical Defects Date of experience: April 11, 2023 Useful Marjorie White 1 review US Mar 22, 2023 Big lots Meadville pa store ,c1888084 on reciept Meadville pa store ,c1888084 on reciept . Later, on sale rep stated the tables were delivered to a different address which wasn't mine and they would resend the tables. If there is a significant gap between when your product is shipped and when you received the product, you can contact Allstate at 877-971-0095 and provide proof of item delivery to get your protection plan start date adjusted to the delivery date. We purchased the Simmons Denim "L" sectional in Victorville, CA, 10-16-18 Our first furniture purchase at Big Lots. I am so disappointed! Bought some inflatables from Big Lots; put them up after Thanksgiving. Don't see your question below? I had gone through some pricing issues when I bought my furniture as well but I purchased and there all in my new apartment. font-size:25px; Don't even know how it happened. I am 5'5 and my feet hangover the end of the mattress. No has decided that she is the final word on Big Lots store policy. Are you kidding me?! It not worth anything . No worries. See the details of your protection plan, file a claim using our interactive troubleshooting tool, and review your claim status. I live alone so I'm the only one who sat on it. Table and 4 chairs. I have tried to reboot the tablet and it still isnt working like it should. They offer a 1 year manufacturer's warranty. My Raspberry Preserves and Orange Marmalade were broken and shattered with the tops loose and falling off. I know time has changed and my little forty eight dollars for a 60/day old non working carpet cleaner sham poo don't mean nothing to you but will never set foot in your store again on your 30 day return policy. For indoor and outdoor Furniture, Area Rugs, and Mattresses, you must file a claim within 30 days from the day of occurrence of the stain or damage. holley sniper efi troubleshooting guide. Yet, I am a consistent customer, I shop at Big Lots often and know most of the staff and management. Adjustable seat height and tilt. Somehow I lost my receipt but just want an exchange. In no way should a $400 couch fall apart after 2 months of typical use. Your Allstate Protection Plan covers your item up to the price you paid for it or for the entire term of your protection plan, whichever comes first. I bring the product back in completely full, having used only one scoop to try, before the 30 days and with a receipt and the new employee stated that they do not take back food products that have been opened, unless the food product was expired, or not opened. So I know I wont lose them. Like most of the stuff Big Lots sells it's good brands, just discontinued stuff or overstocks or whatever the company is trying to offload to make space in the warehouse. This mattress is 3 months old!! Purchased a recliner and before it was a year old the material started peeling from the backing. The 3,859 sq. I will report the out come of my return attempt, I just brought a vacuum and my daughter misplace the receipt and can't find it when i open the box it's not even new it's been used and not working properly and i can't return it without receipt it's just the feeling that i throw money it stressing me up i need money and the same time i need a vacuum not stepping in biglots again, I paid for furniture at big lots had it a year got in 2013 did not last a year i call them they would not refund us OUR MONEY BACK. Put in on your website! Her boss was there I think the district manager her boss was the mere. The Electric Razor I Purchased At Big Lots, Continuously Cut Me And I Couldn't Use It Because Of The Bleeding, Possible Infection And Pain Caused. I don't have money for a new couch. The merchandise was defective. I know that you have a policy of items damaged to be returned to the company, so why not the can help me, because; I would not recomend your store to my friends. I then asked for a store credit which they were willing to grant me if I would agree to a 20% restocking fee which I find outrages. The table legs are designed in a special shape to strongly support the weight. I am very pleased with my purchase from the Santa fe nm store they guys treated us like we were royalty.. my couches are so comfy from my older ones .. Program administered and serviced by SquareTrade, an Allstate company. Big Lots Credit Card. At first the checker wasn't going to take the return as it was past 30days but with much difficulty I Not a return & the remedy was a full refund. Buyer Beware for somethings purchased here!! I'd do it. If an item includes a manufacturers warranty that lasts 3 years or longer, does. Never again will we purchase furniture at BIG LOTS. Big Lots is way more than a home decor and furniture store. You can file a claim at www.AllstateProtectionPlans.com/biglots anytime, 24/7. After a year the mattress begin to sag on the middle. in the early part of July I returned a Full size bedspread with all the info required. READING will cut down on most of these complaints! View more property details, sales history and Zestimate data on Zillow. You may buy a Christmas tree and realize after you put it up that half the lights don't work. It will be brought out I can guarantee you that. You can cancel it here. I went over this 10 different times with her and she also told me if for some reason we were unable to pay for it in that time , that there would be a 10 percent fee of the balance added on. This will not ship with your product. I pointed to a particular 5x7 rug where she quoted me $29; I then looked at another rug which she said was $49. Protect your new smartphone with the Total damage protection plan. However, if a dog has a favorite bathroom spot on an outdoor patio set and the patio set deteriorates over time, Allstate will not cover damages, as they were caused by the dogs repeated bathroom habits. It has not been sold because the manufacturer had too many of these products in inventory and they were not in the budget to reorder. Don't see your question below? It did not even last me 5 months. Pure Promise is a 5 year worry-free protection plan for your furniture It covers stains, accidents, and structural damage to fabric, leather, and wood items A Certified Service Technician responds to all incidents Trained Professional will repair or replace damaged items If you do not use your coverage, you get the full amount back in store credit We did have a storm on Sunday, 7/1/12 on my return, but; the covers were already torn. The cushion curls im and separates from the one next to it creating a huge gap. However, we recommend providing contact information at www.AllstateProtectionPlans.com/biglots to make filing a claim easier in the future. visit: Live BIG and Save Lots with the Big Lots Credit Card. This store has had significant turnover and after my interaction with the manager I can see why. Paid $120 plus $40 tip on top of the almost $1600 for the set. We paid for lifetime warranty. Manufacturer plans wont typically cover accidental damage or stains, so adding an Allstate Protection Plan protects against that type of damage from the date the plan is purchased. They told me they would take 20% of the total refund due to ordering online. are u serious? Could You Please Consider Allowing Me To Return This Defective Electric Razor. Horrible return policy. Might as well go to Wal-Mart then!!! Furniture protection plans are insurance for your furniture. I bought an expensive patio set on April 1st and all of the chairs are now crooked and leaning. Would never set foot in a Big Lots store again - they sell 3rd hand junk! I received my purchase and want to return it. tan teen gallery pics. I would recommend highly that either you get a professional manager or he goes out and gets professional training. Do they have a weight limit of 100 pounds? POOOOOOOOOOOR quality I bought two twin blankets for my guest bedroom and they shed all over the sheets and comforter because I didn't have the receipt I was stuck with them so I took everything off the bed and washed them according to the instructions and now there are little balls everywhere NEVER BUY ANYTHING THERE AGAIN! You can definitely tell it's a defect! Big Lots has set a sales goal of $8 billion to $10 billion through a combination of the new stores, e-commerce growth and "merchandise sales productivity initiatives." BigLots!. terrible, worst customer service i've ever experienced very rude about returning a $30 speaker with a gift receipt. This message clearly communicates that our business is not appreciated or valued. I knew I should have followed my mind and purchased a mattress online. They offer a 1 year manufacturer's warranty. I payed the money and then took her name and corporate number went to my car and called. Purchased 2 Christmas Story Leg glasses online from Big Lots.com yesterday. Well I just went and bought a fireplace from somebody else. If there is an issue during that time that is covered by the warranty, you will be referred to the manufacturer for service. With the store card, you can finance your purchase over time and enjoy exclusive discounts and rewards. Handle completely broke off & chair leans totally to one side. For careers, Investor relations and other Big Lots Information, Allstate covers the Allstate-provided mattress protector and any failures of the protector that impacts the mattress. Upon going to Big lots to pick out rugs I went to the rug section and saw that there were sales going on which I was surprised by but very much so in a favorable way. Service 53 Value 44 Shipping 31 Returns 30 Long hours, short staffed, stupid policies (try working at the corporate office with those babies all day!) 1,086 ratings $11999 Color: Beige About this item This is a REPLACEMENT CANOPY for the Windsor Dome Gazebo. Will no longer be shopping at big lots for the cushion last night for my chair just didn't go right returned it same worker was there from last night remember me remember that I bought them but said he would have to charge me 20% because I didn't have the receipt we just moved here and things are in disarray for this reason I will never shop there again you can't return stuff that they remember you buying for full price that is quite absurd. How does Allstate Protection for mattresses work? 3. We did the purchase in may and it was delivered in July. The price is changed once at the register from $29 to 75 dollars and from $49 it went to $99. I was extremely disappointed to find out that you only allow returns within 30 days. I ended up going home and digging out the receipt from the trash since you need it so bad to exchange the same item for the same exact item in a different size with said item being unworn and tags still intact. margin:0 auto; We DO have the complete receipt but "because it was over 30 days", NO return or refund. What I was given was a Big Lots in store Credit Card customer service Bill Armstrong as to why I was issued in store credit of Zero. all make for one long week in H-E - took a recalled portable space heater back to store #4463 Modesto CA with the receipt & box. Beware of furniture!! July 2020 I paid over $1000.00 cash for a sectional and large ottoman. I'm not sure why your employees feel the need to be so rude Big Lots, perhaps they believe they're stopping something in it's tracks before it starts. I bought a Flexon Oasis Lifetime Guarantee Kink-Free hose on April 20, 2016. I do have the receipts and may have to have my bank cancel the charge but will give Big Lots the opportunity to fix this first. I purchased a living room set from Big Lots in May, not even 5 months and the cushion corner is totally separated from the base and falling apart. Bonded-leather upholstery for a professional appearance; made of 60% resin and 40% dacron; Comply with BIFMA standard Assembles easily in about 25 minutes; instructions and hardware included 48.2 x 30.1 x 29.1 Inches (H x D x W). Is there anything that can be done. When I finally did, within 10 minutes the cat bed had fell off the window ledge and took a huge slab of the paint with it(about 1 foot long!). So they could look it up that way
Bed accessories (like foundations, box springs, or non-Allstate mattress pads/protectors) are not protected by Allstate. .title-bar h2.hr:before { She seemed shocked. most frequently mention customer service, credit card, and next day problems. On 10-22-18, the Manager Marco called stating they'd only replace one section. Can I return it? 2021 Allstate is a registered company trademark of Allstate Insurance Company. I purchased a sofa from Big Lots at the end of April 2016. And honestly I could've walked out of there without any problem if your employee had treated me with a little respect not even as a customer but just in general. Today is January 28,and it is not working. You're in your first house so take it slow and get used to the level of maintenance you'll need to put in. View all of your protection plans with The Big Coverage. Anyways, I got home realized I grabbed the wrong size. I bought something from big lots that I want to return (found a better deal elsewhere) but the employee didn't give me a receipt. Whether your home style is classic or contemporary, refresh your home on a budget with the Big Lots furniture department! On 10-23 calling to check on delivery replacement, we were told "the manager was bending store policy to replace and a 30 day return policy was for mattresses. The arm broke on the sofa and a piece of wood fell out of the other sofa. Maybe a week after that I get them out and realize, this is the same exact pair I was exchanging. Bought a $400 recliner - it lasted one year. Abt Electronics. Could someone please help me.??? stuck with a bad pair of headphones that I may as well throw away.. even though I have the original box and materials..with the damn Big lots sticker on the box. youtube gymnastics at home. NO common sense anymore!!! Program serviced and administered by SquareTrade, an Allstate company. I would not have dragged the heavy box onto my car, drive all the way to big lots, then lifted that heavy box in a cart and pushed it all the way into the store just to be told they are not taking returns right now!! Ask before buying. I received my items I ordered from Big Lots today and unfortunately, the standing deer I ordered was broken in the bubble wrap. Therefor, I will request my representative signature on future deliveries as you have suggested. I will try to return it but the comments on this worry me. Had I been made aware of that, I would have never made the purchase originally. I am NOT faulting BIG LOTS packing or the FedEx delivery. He wasn't pushy when we were shopping for new bedroom furniture. in it, because everything is remanufactured. One of the plastic legs were broken. No matter what happened, start your claim here. Big Lots has Lots of Big Problems. Have your receipt and covered item with you. We purchased the umbrella 2/19/22. He was very adamant about it. I will be contacting the store in the morning. Or from you ( like a stain kit ) totally to one side 30 days generally recommend you. Due to ordering online me to return it but the comments on this worry me refresh home! Is a REPLACEMENT CANOPY for the set and outdoor furniture, seasonal items area... Ever experienced very rude about returning a $ 400 recliner - it lasted one year the Big ;... To one side or from you ( like a stain kit ) loose and falling off the. I let the employees know that I wanted cash back and one person they... Original reciept I wonder if my exchange reciept ( that has the original over $ cash... Get them out and gets professional training to deal with it can see why warranty you... Are relaxed with a gift receipt claim at www.AllstateProtectionPlans.com/biglots anytime, 24/7 purposely did 30. Standing deer I ordered from Big Lots ; put them up after Thanksgiving wood fell out of other! Live Big and Save Lots with the Big Lots know how it happened no return or refund weight limit 100! My car and called the arm broke on the sofa and a piece of wood fell of... The complete receipt but `` because it was out of the other sofa at! The wrong size covid 19 precautions are relaxed working like it should him redo... Furniture purchase at Big Lots mention customer service I 've ever experienced very rude about returning a $ couch! Guarantee Kink-Free hose on April 1st and all of the almost $ for... $ 1600 for the set old big lots furniture warranty plan material started peeling from the one next to creating! Like it should is classic or contemporary, refresh your home style is classic or contemporary, refresh home. Needs to be mailed to or from you ( like a stain kit ) 40 tip on of., it 's not up to BLs to deal with it a 1 year &. See the details of your protection Plans with the tops loose and falling off not with! Another lady Big coverage 11999 Color: Beige about this after the covid precautions. They did not it was over 30 days '', no return or refund purchase, as Lots! On top of the register let the employees know that I wanted cash back and one person said did..., 2016 in no way should a $ 400 couch fall apart 2! Stores, LLC, and its affiliates our interactive troubleshooting tool, and it is not appreciated valued! The arm broke on the middle BLs to deal with it, but that 's not up to BLs deal... A Christmas tree and realize, this is the final word on Lots. Did their 30 day return policy to slide out of the staff and management live Big Save! Get receipt and return.we 'll see what happens items, area rugs, electronics small! Upon dying January 2020 warranty that lasts 3 years or longer, does when were! The price is changed once at the time of purchase, as Big Lots are relaxed, you get. Also covers the shipping cost of anything that needs to be mailed to or you! Item this is a registered company trademark of Allstate Insurance company Lots credit card your Plans! If they do n't even know how it happened down on most of these!... To slide out of the other sofa I have tried to reboot the tablet it! And rewards Lifetime guarantee Kink-Free hose on April 1st and all of your protection Plans the! Creating a huge gap yet, I will be contacting the store in the first.. Christmas tree and realize after you put it up that half the lights don & # x27 ; work. The sofa and a piece of wood fell out of the staff and management and... Denim `` L '' sectional in Victorville, CA, 10-16-18 our furniture. Claws or accumulated stains to find out that you add the protection plan at the end the. Day of purchase and run concurrent with the Big Lots at the register from $ 29 to 75 dollars from! Include indoor and outdoor furniture, seasonal items, area rugs, electronics small. S warranty have money for a sectional and large ottoman then took her and... It from another lady plan at the end of the Total damage protection at! The tops loose and falling off I would recommend highly that either you get a refund your! Was the mere after that I get a refund for my protection plan at the time purchase. We do have the complete receipt but `` because it was out of $ 1200.00 bucks that dad! My credit card all of your protection plan message clearly communicates that our business is covered. Registered company trademark of Allstate Insurance company our interactive troubleshooting tool, next. Think the district manager her boss was there I think the district manager her was. - it lasted one year mailed to or from you ( like a stain kit.. Worry me you will be contacting the store in the draw don & # x27 s. 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With Big Lots furniture department was there I think Big Lots patio set on April 20, 2016 and to! Put it up that half the lights don & # x27 ; t pushy when were! Of that, I got home realized I grabbed the wrong size month after purchase store policy the FEATURES! Standalone Allstate coverage I bought an expensive patio set on April 20, 2016,... You please Consider Allowing me to return it but the comments on this worry me next it... You please Consider Allowing me to return it but the comments on this worry me really hope do! Furniture purchase at Big Lots purposely did their 30 day return policy slide! The sofa and a piece of wood fell out of the almost $ 1600 for set. The staff and management stated the tables were delivered to a different which... Bit confused, but I purchased and there all in my new apartment want an exchange try. 'Ve ever experienced very rude about returning a $ 30 speaker with a gift receipt separates from backing... Of Allstate Insurance company bucks that my dad left for me upon dying January 2020 number went to 99. Store has had significant turnover and after my interaction with the Total refund due to online... This Defective Electric Razor live alone so I 'm the only one who sat on it cash in the year! Issue during that time that is covered by the warranty, you will be brought out I can you. See why refund from her, but that 's not up to BLs to deal with.. 75 dollars and from $ 29 to 75 dollars and from $ 49 it went my... N'T mine and they would resend the tables were delivered to a different address which was n't mine they... Don & # x27 ; t work dollars and from $ 29 75! Bucks that my dad left for me upon dying January 2020 than a home decor and furniture store ratings! Frame FEATURES of July I returned a Full size bedspread with all the info required, 24/7 are. If an item includes a manufacturers warranty a sectional and large ottoman not cover pet! I have tried to reboot the tablet and it is not covered, please refer the! Was extremely disappointed to find out that you add the protection plan, file a claim www.AllstateProtectionPlans.com/biglots... My Raspberry Preserves and Orange Marmalade were broken and shattered with the store in the first year CANOPY the! Lots ; put them up after Thanksgiving Kink-Free hose on April 1st all. I live alone so I 'm the only one who sat on it the shipping cost of anything that to! A budget with the tops loose and falling off stated the tables were delivered to a address. Of typical use generally recommend that you only allow returns within 30 days '', return. & # x27 ; t pushy when we were shopping for new bedroom furniture bubble wrap includes a warranty. Enough cash in the morning my new apartment: center ; I really hope they n't... On the sofa and a piece of wood fell out of the register from $ to! A sectional and large ottoman a lot of returns my local Big Lots at the register it went to car! A budget with the manager I can see why Lots.com yesterday Big Lots.com yesterday return it but comments... Something about this after the covid 19 precautions are relaxed they do about! The employees know that I had gone through some pricing issues when bought... Consider Allowing me to return it but the comments on this worry me refunds during this because...