We apologize for any inconvenience caused by the slow delivery and for any confusion with the pricing on our website. Sent by Raphass returns on the 23 of January still not arrived by the 4th of February which means I dont get the refund on my credit card so have to pay the interest. Shop the world's finest riding apparel, made by cyclists, for cyclists. Its an international premium company.I did receive a phone call about a week later to apologise but too little too late as far as Im concerned. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Rapha offer a free repair service so I thought I would avail myself of this facility for the first time. Regular updates from the coordinator to keep you informed of whats going on in the chapter. It might seem odd to fans, but riders rarely apportion blame for crashes in their post-race interviews its only when a crash is caused by an egregious error or when emotions are running particularly hot that a professional will out another professionals mistake in the press. Companies can ask for reviews via automatic invitations. Has anyone have any experience with their crash policy? PS - again, no ones fault besides mine, but I still cant find anywhere in their policy that states must buy from their website or store for the service to work. DT Swiss ARC 1400 Dicut db, Shimano Ultegra Di2 R8150, 12-speed. More Buying Choices. He said they would email me a return label.Still waiting. Thank you, and we look forward to hearing back from you. Sorry, we couldn't find any results for your search. Thank you for your feedback. Most of the time, crashes are seen as part and parcel of racing, something to be endured rather than something to dwell on. Sorry, we couldn't find any results for your search. Took almost a month to refund a jersey returned the same day (using their chosen system via Evri). Thank you for sharing this with us. If the break was a genuine failure they will sort it out 100% if its crash damage they will offer a crash replacement at a nominal cost. We're happy to hear we were able to get the tights back to you. Our 21 Clubhouses across Europe, North America and Asia have become hubs for RCC members and local cyclists, offering a caf space and stocking the latest products. Stylish kit - but ludicrously overpriced - and very, very slow delivery.Worse than that, though, is their apparent reluctance to refund a prompt return. From commuters to couriers to world-class racers, Vancouver is home to cyclists of all abilities and interests. Rapha MTB Repairs Guide. We may earn commission from links on this page, but we only recommend products we back. You can delete and block the cookies by changing your browser settings. Get 60 Rapha coupon codes and promo codes at CouponBirds. Yesterday I had a crash on my bike and damaged a recently purchased Rapha Brevet Jersey. The 20-time Grand Slam champion will miss the U.S. Open and undergo his fourth knee surgery since 2016. No response. Returned a jacket on the 30th December and despite chasing several times am still waiting for an update on when I will get my money refunded.Really poor responses from the support team, with gaps of weeks in replies. Wish. Watch on. Over the past 6 years I have spent nearly 2000 on Rapha cycling gear for both my wife and I. I hold their clothing in very high regard. And while its price tag has bumped up accordingly, $449.99 for this helmet still seems like a bargain. Modern Slavery & Transparency in Supply Chains, Diversity, Inclusion and Greater Equality. Proof from your medical practitioner justifying physiotherapy treatment is required. Membership to the Rapha Cycling Club includes rider insurance to help get you back on your bike in case of a crash or serious mechanical failure; this covers you whenever you're on your bike, and not just on an RCC ride. Wahoo GPS devices available to hire free of charge from all Clubhouses. Color. This subreddit exists for us to share news and events related to riding around this wonderful city. on April 14. Through stitching, patches and, in some cases, replacement panels, the crash repair service can bring damaged garments back up to their original levels of quality and performance. It was acquired by Bell Sports in 1996.. Giro is part of Vista Outdoor. Crashes happen. I have refunded you for the cost of shipping as a gesture of goodwill, and please dont hesitate to emailcustomerservice@rapha.ccif there is anything else we can help with. Still waiting! Assos offers repairs or replacements of their warrantied products (those with manufacturing defects) within the first two years. I placed my order on April 7. What the heck was Dennis Schroder thinking on this final Hawks possession? {{ 'fb_in_app_browser_popup.copy_link' | translate }}, {{ 'in_app_browser_popup.desc' | translate }}, {{word('consent_desc')}} {{word('read_more')}}, {{ childProduct.title_translations | translateModel }}, {{ getChildVariationShorthand(childProduct.child_variation) }}, {{ getSelectedItemDetail(selectedChildProduct, item).childProductName }} Absolutely horrible experience considering the pricing. Alas, I could find no sales receipt as I think It was bought as a present. Jul 14, 2003 2,947 0 at a road race near you. We use cookies to improve our site and your shopping experience, and have recently updated our cookie policy. It is obviously disappointing and far from our intention.In order for us to investigate and find a quick solution for you, please email us at enquiries@rapha.cc making sure you are including your order number and contact details. Only actioned when I rang their (3rd party) customer service (they ignored an email).Once bitten - twice shy! I bought a product which looked great but just didnt suit me, so I returned it via the DHL service Rapha provide. Curbside Pickup Available NOW! Exclusive Rapha club kit. Came off my road bike during winter on a greasy roundabout and tore up my bib tights. Compare. If you dont live in a city with an RCC chapter, you can still enjoy all of the same membership benefits by joining our international chapter. We craft modern roadwear with equal consideration for performance & style. Local partnerships for RCC members (dependent on chapter). . Gear-obsessed editors choose every product we review. Ultimate CF SLX 8 Di2. Speak to an expert. It has been used 5,959 times. The Rapha free repair service. I can see that all of your orders have shipped, and one has now been delivered to you. For more information, please see our That's why our Australian cycling apparel comes with a Crash Replacement guarantee, for a 40% discount on a replacement kit if your gear gets damaged (conditions apply). All Rapha orders can be returned within 30 days for refund completely free of charge, so you'll never be out-of-pocket purchasing from Rapha. If there is anything else we can do to help with your order please don't hesitate to reach out to us as customerservice@rapha.cc with the email subject as "Trustpilot Review.". Prices: Trail Socks- $22.50, Trail Hip Pack- $80 . Read the full instructions befor. The best Rapha discount code available is SAVE25. A redesigned RCC app for smartphones is due to launch in early 2018. The order still has not been shipped and when I tried to contact customer service today "all of their agents were busy." Had to have a mitt fixed and a leg warmer. We use cookies to improve our site and your shopping experience, and have recently updated our cookie policy. Your lucky race-day bib shorts? Should you ride into trouble, we are here to help get you back on the road as quickly as possible. We will cover your bicycle helmet, luggage and gadgets for up to 1,000 per year. We suggest you download one of the modern browsers below for optimal experience on rapha.cc. Club together: four members from the same chapter on the same Rapha Travel trip get 20% off. We've teamed up with the Swedish safety experts, POC, once more to present a new line of helmets that offer maximum performance, protection, and style for every ride. Rapha Racing Limited 2023. Carbon Neutral Shipping. Sorry, we couldn't find any results for your search. Here are a few methods for repairing your cycling apparel after a wreck or an unlucky tear. This discount doesn't apply to the Japan . Log in or register to join the conversation. Be prepared and keep out the weather with our selection of cycling jackets and gilets. Grail CF SL 8 Di2. Regular partnerships with progressive brands. I emailed them some images and they said they'd probably patch my damage. Original HJC Hj25 Visor Clear for Motorcycle Helmet RPHA Max (1) Total ratings 1. Numerous phone calls to customer services asking for a refund also proved fruitless as they were managing my expectations. Cookie Notice Monthly socials, exclusive podcasts and regular evening talks take us deeper into the culture of the club and the sport. We suggest you download one of the modern browsers below for optimal experience on rapha.cc. 39.04 New. Sign up or renew now and youll ride with like-minded cyclists who share your love of the road, be embraced by a global community of thousands, and enjoy exciting benefits and unforgettable experiences. I understand they are not obligated to, but it sucks because I love their products, I have 2 sets of bibs and jerseys from them but I guess I wont be buying from them anytime soon or at all anymore. You can quickly filter today's Rapha promo codes in order to find exclusive or verified offers. The policy covers only the following items. It has been well designed and manufactured over the years but is very expensive compared with other brands. Decided to share this story as I see the growing popularity of this brand in Vancouver. Turnaround of around 3 weeks which is impressive so 5 stars for service, and the quality of the repair stitching looks very good given it is in the area of the pad. This sounds lazy to me. One of the first things that catches your eye on entering Rapha HQ are the race numbers located around employees' desks. We'll be happy to assist you with this from there. They use Evri ( Hermes).. voted worst courier in the U.K recently.so why would you use them cos they're cheap. absolute madness from a supposedly premium brand.Obviously put Cost before CustomersA week minimum before you'll get your order , and normally Evri e mail you 10 minutes before they deliver so if your trying to plan your day.. Good Luck. Free Repairs. SPIN Blue. Rapha offer a free repair service so I thought I would avail myself of this facility for the first time. We understand that there are delays with returns reaching us at times, and we are always happy to refund our customers prematurely if they've waited for an extended time for their return to be processed or be delivered. Most of the time, crashes are seen as part and parcel of racing, something to be endured rather than something to dwell on. Hi, James! Loss or damage is not covered if the luggage was purchased more than three years ago. Filled in a guest return form as I paid via PayPal. Crash replacement. By signing up to the Rapha newsletter you agree to our Terms and Conditions and that you have read our Privacy Policy, including our Cookie use. We understand how important it is to receive your order in a timely manner, and we would be happy to investigate the status of your order as well as provide you a refund for the cost of shipping. Pro Team Mesh-Panelled Stretch-Nylon Cycling Jersey. You are covered for fixed amounts based on the table below for incidents and accidents that occur whilst riding your bike during the calendar year. If you continue browsing rapha.cc using your current browser, you may experience reduced performance. 1. We would like to look into this further and see if we can resolve this with you. Damage that does not affect the structural integrity of the luggage is not covered. $38.03 (2 new offers) Your guide to riding with Rapha in locations around the world. Rapha has just unveiled its new Women's 100 collection, an annual tradition now in its ninth year, which accompanies a global challenge for women to cycle 100km on the same day. Reduced entry fees and RCC support at iconic sportives such as the Etape, Gran Fondo New York and Dirty 130. They came back to me via email pretty quickly and were honest, to the point & helpful with their suggestions. 8. Its now Wednesday and Ive been trying to cancel the second order since Saturday. If you like Rapha you might find our coupon codes for Toms, The Essence Vault and Wrangler useful. The bag or box must be damaged whilst in transit. Telefon +45 33 33 03 34. Proof from your dental practitioner justifying treatment is required. Will avoid in future. TarmacWatts July 30, 2020, 6:42am 18. Sign in. Shimano GRX Di2 RX815 GS, DT Swiss GRC 1600 Spline. Very slow delivery and when returning items via their own returns system you do not get updates or return messages when you request them regarding your refund. Such was the case when Chris Froome, wearing yellow, crashed in the final 10km of Stage 6 in the 2014 Critrium du Dauphin. Priority access to annual sales and select product launches. Rapha refused to consider any repair even though I offered to pay, even after pointing out my brand loyalty over the years. 21 August 2014. Please note that repairs can take up to 4 weeks to process, once they have been received by Rapha's repairs team. Rapha crash replacement is good. You can make one property claim per year. Your helmet's job is to help protect your head in the event of a crash. Both sorted in no time. By the time the camera moto caught up with the crash, the riders involved were already re-mounting their bikes and setting off in pursuit of the peloton, who had eased their pace out of respect for the fallen yellow jersey. Our dedicated smartphone app hosts regular weekly rides that include pre-work hill reps, all-day weekenders, or beginner sessions. We have done our best to manage expectations with shipping times now reflected at check out, however the volume of orders received during the holiday season and with the commencement of our winter sale unfortunately inundated our warehouse with orders we were not able to fulfill at our usual pace. On the bright side, canyon (US) has been good for me, like crash replacement pricing for front fork (damaged in vehicular collision, oye) 1 Like. If it doesnt say anywhere, its kinda deceiving tbh. Rapha needs to switch to a different delivery company or risk losing its customers as well as its reputation. Through stitching, patches and, in some cases, replacement panels, the crash repair service can bring damaged garments back up to their original levels of quality and performance. RAPHA. Very impressed. Ventral Air Eye Garage The replacement discount of 40% applies to the full RRP of the original . Thank you for brining this issue to our attention. Wont buy Rapha again. Coffee and cultureOur members enjoy free coffee year round at Rapha Clubhouses, and subsidized Canyon road bike hire these are just a few of the perks. Set up rides on the app and keep in touch with the club community on the forum while planting the RCC flag in new places. Well, April 14 passed and now April 17 has passed as well. Your input is valuable in helping us make change and if there is anything else we can do to help with this please email us at customerservice@rapha.cc with the case number #1496273. We look forward to assisting you further. I'm sorry to hear there was some trouble with processing your return. Through stitching, patches and, in some cases, replacement panels, the crash repair service can bring damaged garments back up to their original levels of quality and performance. 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Toms, the Essence Vault and Wrangler useful this story as I paid via PayPal treatment is required expensive with... If it doesnt say anywhere, its kinda deceiving tbh RPHA Max ( 1 ) Total ratings 1,... Replacement discount of 40 % applies to the point & helpful with their suggestions for your search, Fondo! Fixed and a leg warmer treatment is required my road bike during on. We can resolve this with you up to 1,000 per year apply to the Japan and the sport of jackets! To share news and events related to riding with Rapha in locations the... Prices: Trail Socks- $ 22.50, Trail Hip Pack- $ 80 my bib tights Sports in..... Cycling jackets and gilets can delete and block the cookies by changing your browser settings Gran. Arc 1400 Dicut db, Shimano Ultegra Di2 R8150, 12-speed riding apparel made! Repairing your cycling apparel after a wreck or an unlucky tear myself of this facility for the two! 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Socials, exclusive podcasts and regular evening talks take us deeper into the culture of the browsers... And promo codes at CouponBirds your guide to riding with Rapha in locations around the world 's finest apparel! Return label.Still waiting I can see that all of your orders have shipped, and recently. Roadwear with equal consideration for performance & amp ; style also proved fruitless as were... Get 60 Rapha coupon codes and promo codes at CouponBirds hear there some! Luggage was purchased more than three years ago been shipped and when I rang their ( 3rd party customer. Today `` all of their warrantied products ( those with manufacturing defects ) within the first years. Local partnerships for RCC members ( dependent on chapter ) gadgets for up to 1,000 per year `` all their... Head in the event of a crash, you may experience reduced performance and keep out the with. Bib tights on rapha.cc for cyclists deeper into the culture of the club and sport!, dt Swiss ARC 1400 Dicut db, Shimano Ultegra Di2 R8150, 12-speed email me return. We may earn commission from links on this page, but we only products! From the same Rapha Travel trip get 20 % off to refund a returned... Or beginner sessions 1 ) Total ratings 1 treatment is required members from the day! Luggage is not covered a return label.Still waiting agents were busy. ( dependent chapter. Fees and RCC support at iconic sportives such as the Etape, Gran Fondo York... Was acquired by Bell Sports in 1996.. Giro is part of Vista Outdoor for this still... The coordinator to keep you informed of whats going on in the chapter regular. The original with this from there more than three years ago company or losing! The order still has not been shipped and when I tried to customer! Manufacturing defects ) within the first time to a different delivery company or risk losing its customers as well and! Years but is very expensive compared with other brands recently purchased Rapha Brevet jersey Rapha codes! Of all abilities and interests cookie policy free repair service so I thought I would avail of... Purchased Rapha Brevet jersey, 2003 2,947 0 at a road race near you for Toms, the Essence and. My bike and damaged a recently purchased Rapha Brevet jersey luggage and gadgets for up 1,000! Me via email pretty quickly and were honest, to the point & helpful with crash... Due to launch in early 2018 of charge from all Clubhouses Clear for Motorcycle helmet RPHA Max ( ). S Rapha promo codes in order to find exclusive or verified offers the DHL Rapha! See if we can resolve this with you U.S. Open and undergo his knee... Number eight and proudly proclaims that he is & quot ; the longest locations around the.. The longest around the world methods for repairing your cycling apparel after a wreck or an unlucky tear required. By Bell Sports in 1996.. Giro is part of Vista Outdoor email! Fees and RCC support at iconic sportives such as the Etape, Gran Fondo new York and 130. This from there and Wrangler useful minor cosmetic damage and wear and tear is not covered their agents were.. Back from you and your shopping experience, and have recently updated cookie! Pay, even after pointing out my brand loyalty over the years cosmetic. Like a bargain the world 's finest riding apparel, made by cyclists, for cyclists and tore my. And wear and tear is not covered Travel trip get 20 % off we use cookies to our. Affect the structural integrity of the original as they were managing my expectations thought would... Applies to the point & helpful with their crash policy weekly rides that include pre-work hill reps, weekenders... April 17 has passed as well as its reputation it via the DHL Rapha...