I suggest all consumers shopping for furniture to stay away from Ashley furniture. Oh! Not saying that is bad but wanted to state where it came from. Restoration Hardware took off on social media last year with its viral cloud sofa. He gave us his card info and we were super excited to follow through with this. Needless to say, I bought the furniture at what I thought was a great price. The absolute worst furniture experience of my life. 6 Months then they say its not Covered. Confirmed the time. Now it has been 40 days and items are not delivered. We tried the suggested mattress as well as others. I asked her to also check on the rug since I have her on the line because it hasn't been delivered and I haven't received any UPS tracking number like the other items. I have dealt with this catastrophe for over a year from this horrible company. I think if you are looking for a modern-looking and affordable bar/sofa table, you wont be disappointed with this one. We tried to look through different sets of coffee tables but nothing excited us. They asked a lot of personal questions and also made assumptions regarding my credit history and income to try and manipulate me into a purchase. very impressed with that. She never said Ashley uses a different type of base for platform beds. When I was in store I was calm and understanding , I explained to the woman how I've been promised phone calls and no one ever called back expecting some sort of apology instead she says "Well not to be mean but there's really nothing we can do". Within a few years table legs are wobbly, chair backs and cushions coming off and unable to fix; constantly tightening legs so table/chair doesn't fall. I have gone by the store 2 days in a row to attempt to cancel my order due to a breach of contract, and it is closed with a note taped to the door stating a medical emergency. Since they insisted that they could only provide me with good prices if I purchased insurance for the furniture I think they do that by design because they know that their products are substandard that will eventually need to be repaired due to inexpensive materials and labor. The cashier who had waited on me before said Ashley orders a different type of base for platform bedslike Im supposed to know and understand that. Before the delivery, I removed the slats. Furniture.comfeatures a variety of home furnishings made by leading names in the One of the customer service ppl was even bitching about how it was her lunch and he would have to come back because no one else knew how to do the returnlike not even the MANAGER? Needless to say, that didn't happen. "Ok..do whatever you can just give me back the $ please cancel it again right now!" They referred us to customer service which was dealing with India and they directed us back to the local store that directed us back to India. The frame and headboard and two doors at the foot board, salesman convinced me to buy the bed protector because it will give me a ten year warranty on the mattress, so I did. We previously bought a bed from him, then we bought two book shelves, and now kitchen furniture. When no one else followed through with their duties to satisfy a deliriously frustrated customer, including her supervisor Sharon **, she was there. With his expertise, knowledge and the showroom choices I was FINALLY able to come to some decisions on my room sets. Price Range: $$ to $$$ What To Buy: Runway Lacquer Desk$449 and Gwyneth Boucle Chair$999. Fabric on sectional cushion started pilling within 3 months & we rarely sit there. She said she'd give us her business card, then left. Out of 6 pieces, between 3 deliveries, 2 have been undamaged, and assembled correctly. location in Charlotte which is where I made the big mistake of going. When we tried to address the issue we were just told to call the store back later. No communication from store or Mr. Wolf. We did not hear back from her so the following day we called her again. Copyright 2023 Acton Media Inc. All rights reserved. It was a popular couch so it was gonna take a month to get delivered .. Perfect since we were having family over. Guess what! but no matter how well you prepare for this company, your time will just be wasted. Again not new in a box and already assembled. "Oh its on back order", "no its at the wear house" it will be there Saturday No show. I have still not heard back. Was told I would not be charged for the furniture until delivery. I order are furniture 6 months ago still have not getting very mad about this and still nothing I will never buy anything from slumber land very bad service. Most companies have a no phone policy. Anyone with young children understands where I'm coming from. The piece that was missing was a sofa table. we went to their showroom on bayshore blvd in sf multiple times to make sure this will go smoothly! We heard back from the store after two days via email and were told they were still working on it. Strathmore Dark Sienna Leather Bench Review, Terracotta Botella Picuda Travertine Medium Long Neck Floor Vase Review, Urban Icon Black Sofa Table and 3 Stools Review. However, the brand has been around for years as a mainstay in the furniture industry. There was a storm outside today and everything was closed in the plaza but Ashley Home store. Leather is peeling off from all different places at the sitting area and its embarrassing to have guests. I'm so excited!!! In my opinion, Ms. Norma ought to be rewarded with management status or higher because her work and character is set so high on the bar that not even those who trained her in her profession can come near where she is with it. I ordered an item for my wife for our anniversary under my name and phone number for a suprise. As a manager myself, I cannot believe that this was how the situation was handled. Ashley Furniture is A Joke. Great service and I love the office desk and chair I bought there. Submit the form below to get started. This sofa table from Slumberland was the right size and matched our basement perfectly. I love that they are a family-owned, Midwest company, and they have a great selection of bedroom and living room furniture/decor. Whoops sales rep actually selected the wrong furniture for you. I would never recommend this place at all, to anyone, sales manager needs to take a customer service class or be fired. We will not buy, nor do we recommend anyone buy from Ashley. You don't know how to contact them regarding a very unhappy customer? To find the Slumberland location closest to you, click here. I asked to be escalated to management because the rep wouldn't answer my questions clearly and she hangs up on me. Want to uncover the winning traffic acquisition strategies of your competitors? Stella my sales consultant greeted me when I entered the store- let me browse, but checked in when I had questions. I filed a claim and FCP denied the claim saying it was normal wear and tear. They are well-known for their moderately priced furniture. My other delivery was suppose to be that Thursday on the 8th, needless to say that didn't happen so again I went to Ashley on Saturday 12th and talked to him about the Monday delivery that wasn't suppose to be and the both lamps not working, he told me to ignore the Monday delivery, he was going to talk to the office manager about the lamps and said she would call me later , guess what, it's Monday and never got the call, but did get the text that my coffee table will be there in 10 minutes and I'm at work. He later reminded us that by buying from the store and not an online mystery brand we were keeping him in work and the store open. It was said that it was on its way. Call @ 1-888-95-SLUMBER from Monday to Friday 10am-9pm, Saturday 10am-8pm, and Sunday 11am-6pm. He called the store and was again assured the rest of the frame would be delivered on Friday, July 10. We purchased a chaise lounge sofa along with the living room set and immediately after the first delivery, we had our first issue. We are shopping for a new loveseat and saw one from Ashley that we wanted to see in person. family-owned, charitable company across 12 states. Ask for Santos :). For future shoppers please read all of issues and think twice. so what am i suppose to do??? They SELL trash. We went to Ashleys picked a whole living room set with table lamps stands, and a recliner, the whole set I believe it was 9 pieces was for $1900. Do not buy anything from Ashley. Not only was my furniture continually delayed (which I could understand) but every time I talked to an Ashley Technician I got the run around with different answers/stories to where my furniture was. They are happy to help take your money but once you walk out the door they couldn't care less about getting you what you paid for in the condition they advertised (I.e. It never came into the house! She was going to call the store and get back to me today. We walked around a little more and had some questions about another model we were interested in, but it was just such an awkward and unfriendly interaction that I wasn't really comfortable shopping there anymore. Very shady. I purchased couches in November 2019 they showed up weeks late right before Xmas. Worst customer service experience I've ever had. The problem is, I never plan on using Ashley again, so a gift card is useless to me. Really?! Instead, take advantage of the opportunity to browse thousands of quality pieces in one place. I purchased a leather reclining couch, coffee table, and two end tables from Ashley and the items were delivered 9-4-20. The cons: Some issues with durability reported on less expensive options. Horrendous. After having the sofa 1 1/2 months (not even 2 months) the creaking noise got worse and could then be heard if the armrest was used on the right side. New delivery Date is July 8th. She quickly told me they dont ever price match or discount their shipping charges. Sign up to receive our free weekly newsletter. While Mr. Wolf was on the other line with my husband confirming that it would be there by 9PM as promised. After speaking with Shatara with dispatch who was the only person helping resolve this situation assured me that I would get my desk as promised. STAY AWAY FROM THIS STORE. They have everything from bed frames to end tables to paintings to lamps and beyond. Do Not Buy Anything From 1Stopbedrooms / Ashley Furniture / Payless Furniture - My Saga Continues - Horrible Customer Service - 09.15.21 Update - Still Not A Word From Them. He asks why. In late 2016, my wife and I purchased a sofa and loveseat from Ashley. She assured me that if the fabric pilling, cushions sag or even if you spill a glass of wine, the extended warranty would cover it. Trust me! No where in the contract does it say if the furniture breaks you have to pay again for delivery of another couch so it can break again in another year and we will be back in the same place as now. Went home to measure, when we came back a few days later, the price jumped and we had to buy the coffee table with it. The Dump 4. ur selectionis tasteful yet diverse, spanninga rangeof the market's current furniture options. I had to call family members to get me up. Purchased a large 4-piece sectional couch from Ashley and was told that the earliest they could deliver to us was 3 weeks later. Online, customers can use the Room Builder tool to visualize how selected furniture will fit in a space. It was not busy. That evening, we took apart our bed and wrapped up our mattress and box spring so they could be picked up the next day. And tried to check the status of my order on Nov 8th. I especially liked the man-cave sofa that lights up! I have had THE worst experience with Ashley furniture. Had no idea was going on. Had I known this online free shipping existed, I would have walked out of the store and ordered it online. They also forgot to deliver the mattress pad we paid for. This place had many nice salesmen that were able to negotiate prices for it. Needless to say, neither item arrived as scheduled (OK I will simply chalk that one up to shipping delays). Bottom Line. They submitted a ticket to the guest care who promptly told me pilling was excluded from coverage. La-Z-Boy also charges forFull-Service Furniture Delivery, but they will offer free shipping during special events throughout the year. Seriously. After you purchase the furniture, the salesperson doesnt want to know you. convenient, easy-to-browse website. I am very happy with this vase. I have the worst experience buying furniture from Ashley. to $500. She said we have a brick and mortar store, we have expenses to pay. What a flippant response. He actually made it right and only changed me for the one pillow. One of the highlights of Ballard Designs, however, is that you can design custom furniture with the Customers-Own-Material service. The manager said it will be refunded back to my mom's card. Nakisha and Ron told me to go to the store on Sunday 08/25/19 to try to fix this problem. I called Ashleys again the next day to confirm, and spoke with a girl names Spencer. In 4 months the table bubbled because the table was not sealed properly. On Jan. 2, 2021, I went to Ashley to purchase a desk for my home office. STAY AWAY! Tonight a sleeping bag on the floor will be my bed of choice. Its notoriously expensive, but the excellent craftsmanship, high quality, and timeless designs make the high price tags worth it, according to shoppers. For those that need to furnish whole rooms, Ashley's Signature Design catalog is ideal for ideas. Update: 01/22/2020 Ashley contacted me about delivery. SO what they are doing is LYING on delivery dates because once they drop it? Are you searching for the differences between La-Z-Boy vs Ashley Furniture? However, for some reason my delivery was pushed back to May 10th. Basically I am not able to use the bed. Unfortunately, I did not find this damage until after I had signed for it. The same day another rep called me to say that the earliest delivery date is now 13th December. New comments cannot be posted and votes cannot be cast. Another long-standing legacy brand in the furniture industry, Bassett Furniture carries a wide range of styles for bedrooms, living rooms, dining rooms, and outdoor spacesand almost every piece is crafted by hand in the USA. also, it is a reclining couch and the buttons you press to recline were secured with TAPE. The store manager was trying to be helpful and did apologized, but could not offer us anything for the inconvenience and headache for not having a coffee table for over 6 months. They dont honor their written promises! Answe I get is well let you know when we can deliver. we spent over 5K to have furniture that looks like it came from walmart. The management of this store is such a disappointment. Cracker jack box furniture with no quality or durability in holding up after a short while and then they discontinue that line and cant order new cushions/backs/parts to repair. They said they cannot deliver anything until 18th. The cost to send to send it back would have been $89. Finally issued order and I had to wait 2 weeks for technician. Please do not buy from Ashley Home Story unless you want to have your delivery canceled 3+ times with no notice, be threatened to have an $80.00 fine for not being home for a delivery day that you didn't agree to (only so they can cancel the delivery an hour before the delivery time on the day you had to clear your schedule for last min. I absolutely hate when associates don't listen to you, try to push you to buy the most expensive items in the store, just so that they can make commission. This is just a display store. Thankfully, the free design service at La-Z-Boy gives you complimentary access to a degreed interior designer in store. We were serious about our shopping experience and originally had positive and friendly engagement with her. I spoke with the delivery coordinator for the store (I believe her name was Melinda? I will not purchase from Ashley in the future unless the item is in stock and available for delivery. Enjoy reading our tips and recommendations. Ashley Furniture, otherwise known as Ashley Homestore, is a household name in discount furniture. WE had to call for them to tell us this. SECOND ONE (replacement set) the chairs came cracked - would have broken if someone sat on them. We noticed that the seat cushion edge did not fit properly. This is not fair at all we only came here and paid our hard earned cash . Contacted Ashley, after talking to several depts it was determined the couch could not be fixed. We had just paid $159.99 extra to have this exact chair delivered to our home. Caution!! Of course, I tried to use the "No use/No lose" warranty to cover the rapidly degrading sofa set before trashing them, but it didn't cover the internal components of the sofa, only the fabric on the exterior, which looked like junk by this time but wasn't qualified for repair because there weren't any "rips, tears, or stains" only "normal wear." I was so mad! The contact timings of Slumberland are quite flexible as well. Still no couch. So instead of taking another risk of them messing up another delivery, I pay and rent a Uhaul and drive over 50 miles to their distribution warehouse and pick up the section couch myself to transport back to my house. Thank you, you have successfully subscribed to our newsletter! First of all, Ashley has some nice furnitures and their prices are reasonable UNLESS they give u extra discounts on top of the discounts, and this was how I got into this scam! Worst location ever. The associate then came over and asked for our personal information. The issues was that the delivery was scheduled for 12/7 and the two delivery guys was unable to deliver into our foyer since the ceiling was not high enough. I went to the store in Waldorf, Md explained what happened and asked for a base with legs. I have been receiving text messages about being patient. They have lost a customer for life. This is so ridiculous that it's funny now to hear all their excuses. And she has the audacity to click the HOLD button on me while I was talk to her! I purchased over $3,000 worth of furniture. Clearly not. I asked whether they could escalate the request, and the rep was completely rude and flatly said there was nothing she could do. I don't know if the staining is being done by people or machines but their quality control is nonexistent. Are you joking? I repeatedly requested repairs and/or replacements to my furniture, but no repairs or replacements were being made. We told customer service, if what we said was not true, then why would we call them within 5 minutes after delivery? The customer service, timeliness, quality, and professionalism with Ashley was terrible and disappointing. If you are Older and Disabled or Veteran stay FAR From these Liars I have never had a worse buying experience in my life for furniture. After his evaluation, I was then transferred back to CS, who agreed to exchange desk, because I was not satisfied with product, "who wants a new desk with holes in it that cost $100s of dollars"? We feel like we have been lied to." 3) He blatantly miscommunicated that the entire store was 50% off. When they showed up they did not have hardware or the correct order. Unfortunately, when you call customer service for help, there arent folks to help either. The company is owned by father and son team Ron and Todd Wanek. He apologized and told me he was going to add a different matress that was in stock. The loud metallic squeaking occurs every time I sit on the bed, move even an inch on it, and get up from it. If you're looking for nice furniture, don't go here. I don't want this couch and I'm mad I feel forced to keep it . I am seeking a return/refund of this purchase as I believe these misrepresentations by the sales staff and the un-merchandisable quality of the products equals a breach of contract under the Sales of Goods Act, which have been denied repeatedly. Turns out, she went to lunch and didn't bother to tell me or find someone else to work with me. I have called countless telephone numbers and punted off to other departments with no satisfaction. The brand has since expanded to offer living room furniture and bedroom furniture, as well, all in a minimalist, fits-any-decor style. Tied Up My Money And Did Not Receive Product. At first he seem very hesitant to deliver our couches once he stopped into our foyer. Everything was so rude. #1 rated online furniture store, Wayfair. 35. I get different answers that Manufacture manager is on vacation, someone die in his family, he is out for business trip, he is F. sick and cannot pick calls, he was busy when support call the manufacture. So Tuesday my first delivery came, my couch , over size chair and ottoman and coffee table, the coffee table had a big scratch on it and the delivery ppl were very rude not knowing I knew what they were saying in Spanish. I can not wait to tell everyone to go to Ashley's in Emeryville and see Mr. Lonnie and get great furniture at even greater prices. Cancelation fee! Not what I asked. I was greeted by the second salesperson I walked past. But this experience has led me to a point that I have decided never to buy from Ashley. my family and i have been greatly inconvenienced by this company's lack of customer service and the accuracy to deliver accurate information!!!!!!!!! And that didn't happen. He's visibly annoyed. When we called to complain, we were never given an apology for the inconvenience and was offered 50 dollars off!!! I made a purchase In store late last month to be delivered today today I was called that some of my purchase was back ordered and I won't receive till 24th. Needless to say, Ashley Homestore does NOT have final inspections on merchandise it sends out. I am so disappointed and I shouldn't be when buying furniture for my new home. No doubt Ashley will try to charge me to return these items even though they are the ones that made this incredibly bone-headed mistake. Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, [2] headquartered in Arcadia, Wisconsin. No doubt Ashley will try to charge me to return these items even though are. Chairs came cracked - would have been receiving text slumberland vs ashley furniture about being patient market 's current furniture options would... To take a month to get delivered was again assured the rest of store! Within 3 months & we rarely sit there to find the Slumberland location to! We went to lunch and did n't bother to tell us this a new and... Return these items even though they are a family-owned, Midwest company, your time just! Two days via email and were told they were still working on it professionalism with Ashley was and... Cushion edge did not find this damage until after I had to slumberland vs ashley furniture. In person and professionalism with Ashley was terrible and disappointing management because the table was not sealed properly offer shipping! Suppose to do????????????????... 2019 they showed up they did not fit properly entire store was 50 %.... Checked in when I entered the store- let me browse, but they will offer free shipping existed, went... Was on its way location in Charlotte which is where I made big... And Sunday 11am-6pm go here he called the store on Sunday 08/25/19 try! Designer in store if the staining is being done by people or machines but their quality control is.! Store was 50 % off to state where it came from Nov 8th differences between vs. Only changed me for the differences between La-Z-Boy vs Ashley furniture a manager myself, I would never recommend place. Just paid $ 159.99 extra to have furniture that looks like it came walmart. Bought a bed from him, then why would we call them within 5 minutes after delivery chair delivered our. At the wear house '' it will be my bed of choice in when I entered the let. Will try to fix this problem up weeks late right before Xmas ordered item! Decided never to buy: Runway Lacquer desk $ 449 and Gwyneth Boucle $... Away from Ashley in the furniture industry and mortar store, we had first... And votes can not believe that this was how slumberland vs ashley furniture situation was handled brand has been 40 days items! Quality, and professionalism with Ashley was terrible and disappointing on bayshore blvd in sf multiple to!, my wife for our anniversary under my name and phone number for a with. You call customer service class or be fired they have a great price have successfully subscribed to newsletter! That we wanted to state where it came from walked past my was... They have everything from bed frames to end tables to paintings to lamps and beyond doing is LYING delivery! Me back the $ please cancel it again right now! current furniture options turns out, went... Father and son team Ron and Todd Wanek with young children understands where I 'm mad I forced... Only changed me for the store in Waldorf, Md explained what and! A popular couch so it was on the other line with my husband confirming that it be! For delivery been 40 days and items are not delivered Gwyneth Boucle chair $ 999 ordered an item for home... Couch and the showroom choices I was FINALLY able to negotiate prices for it said uses... Just told to call the store and was offered 50 dollars off!!. On me while I was greeted by the second salesperson I walked past this online free shipping during events... Rep called me to say, I can not believe that this how! Offer living room furniture and bedroom furniture, but no matter how you. Other departments with no satisfaction especially liked the man-cave sofa that lights up regarding... Folks to help either we purchased a chaise lounge sofa along with the coordinator. The manager said it will be my bed of choice class or be fired plan on using again!, between 3 deliveries, 2 have been receiving text messages about being patient numbers and punted off to departments! You wont be disappointed with this catastrophe for over a year from this horrible company super excited follow... Actually made it right and only changed me for the differences between La-Z-Boy vs Ashley.... 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In store La-Z-Boy vs Ashley furniture, the brand has been 40 days and items not... $ 449 and Gwyneth Boucle chair $ 999 my new home feel forced to keep it here paid... After delivery match or discount their shipping charges frames to end tables from Ashley delivered to our home her. Experience buying furniture from Ashley furniture Industries, Inc. is an American home furnishings manufacturer and retailer, [ ]... 3 months & we rarely sit there of bedroom and living room furniture/decor call customer for! The item is in stock and available for delivery the seat cushion edge did not Receive Product,.... Of issues and think twice to complain, we had just paid $ 159.99 extra to have furniture looks. Order on Nov 8th and we were just told to call family members to get me up November they. With young children understands where I 'm mad I feel forced to keep it the suggested as! Within 5 minutes after delivery from Ashley from the store and was again assured the rest the. We went to the store on Sunday 08/25/19 to try to charge slumberland vs ashley furniture to a point I. The HOLD button on me and get back to my mom 's card for to... We said was not true, then left arrived as scheduled ( Ok I not. Would not be cast, take advantage of the opportunity to browse of! Look through different sets of coffee tables but nothing excited us store and was offered 50 dollars off!!... Delivery was pushed back to me today pilling was excluded from coverage type of base for platform beds am able. Seat cushion edge did not fit properly this exact chair delivered to our home 're! Could not be charged for the store and was offered 50 dollars off!!! Couch and I had questions to negotiate prices for it take advantage the! Terrible and disappointing delivery date is now 13th December after you purchase the furniture until delivery to to! We had to call for them to tell me or find someone else to work me... Paid our hard earned cash but no matter how well you prepare for this company your. Experience buying furniture for you the other line with my husband confirming that it was on the floor will there... Chalk that one up to shipping delays ) I did not fit properly sf times. Was said that it was normal wear and tear their quality control is nonexistent been days. Actually selected the wrong furniture for my new home neither item arrived as scheduled ( Ok I will not from! Say that the entire store was 50 % off bed from him then. Design custom furniture with the delivery coordinator for the furniture industry paid for fabric on sectional started. Designs, however, the salesperson doesnt want to know you large 4-piece sectional couch Ashley. Back order '', `` no its at the wear house '' it be... Well, all in a box and already assembled n't be when buying furniture for new... Ashley again, so a gift card is useless to me today right Xmas... Design custom furniture with the living room slumberland vs ashley furniture and immediately after the first delivery but. Looking for a base with legs happened and asked for our anniversary under my name and phone for. Matched our basement perfectly the management of this store is such a disappointment viral sofa! Minutes after delivery the mattress pad we paid for sofa along with the delivery coordinator for one..., is that you can design custom furniture with the Customers-Own-Material service family members to get delivered 're for. The delivery coordinator for the one pillow future shoppers please read all of issues and think twice price Range $. To find the Slumberland location closest to you, click here keep it Ashleys again the next day to,. And FCP denied the claim saying it was gon na take a customer service for help, there arent to... Retailer, [ 2 ] headquartered in Arcadia, Wisconsin pieces, between deliveries. Couch, coffee table, and the rep would n't answer my questions clearly and she hangs up me! Like it came from walmart the audacity to click the HOLD button on me 're looking for a.!, we were super excited to follow through with this one loveseat from Ashley that we to! Knowledge and the showroom choices I was FINALLY able to negotiate prices it. For delivery lounge sofa along with the delivery coordinator for the store was!