We have three boards at the front of the office displaying things like network health, ticket numbers and ticket lists. Feeling a true sense of ownership in their role. If you haven't tuned in to the CEO Growth & Profit series yet, the Partner Success team has combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. Making Service Profitability Decisions the Way the Top Performers Do August 3rd, 1pm Eastern Paul Dippell, Founder, Service Leadership https://bit.ly/service-profitability Making Sales Investment Decisions the Way the Top Performers Do August 25th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/sales-investments Tracking your Financials the Way the Top Performers Do September 22nd, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/tracking-financials Key to Success: Knowing your Ownership Mode October 12th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/ownership-mode Getting to Goal: Knowing your Value Creation Strategy November 16th, 12pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-strategy Getting to Goal: Putting your Value Creation Strategy into Action December 7th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-action Foundational Excellence: Choosing your Target Customer Profile January 12th, 2pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/target-customer-profile Foundational Excellence: Driving Technology Standards February 15th, 11am Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/technology-standards Foundational Excellence: QBRs as your Scale Engine March 16th, 1pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/QBRs-scale Foundational Excellence: Pricing and Packaging April 20th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director https://bit.ly/pricing-packaging To sign up for future episodes in the CEO Growth & Profit series or to watch previous webinar recordings, use the links above or visit our webinars page. This was a combination of utilizing ConnectWise data and Excel. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. They care not just about the dashboards, but about my business. Brightgauge provides us with beautiful dashboards, gauges, reports and scorecards which track our KPIs with ease. By tuning in, you'll receive pointed advise on how to make a QBR productive and profitable, and how to squash any objections to conducting QBRs from your internal teams. BG has allowed a sql neophyte like myself who has lived in excel spreadsheets and pivot tables to be able to pull info I've needed. If you want to deliver the best service to your customers and have a completive advantage, you need to identify your KPIs and make them better. When we found BrightGauge, we didn't have a strong solution for internal reporting. You also might want to consider building technician-specific dashboards to see how each tech is performing in terms of billable hours, projects worked on, and more. The amount of this time has saved us from doing manual reporting is incredible! Tech Utilization Making Service Profitability Decisions the Way the Top Performers Do August 3rd, 1pm Eastern Paul Dippell, Founder, Service Leadership https://bit.ly/service-profitability Making Sales Investment Decisions the Way the Top Performers Do August 25th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/sales-investments Tracking your Financials the Way the Top Performers Do September 22nd, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/tracking-financials Key to Success: Knowing your Ownership Mode October 12th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/ownership-mode Getting to Goal: Knowing your Value Creation Strategy November 16th, 12pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-strategy Getting to Goal: Putting your Value Creation Strategy into Action December 7th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-action Foundational Excellence: Choosing your Target Customer Profile January 12th, 2pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/target-customer-profile Foundational Excellence: Driving Technology Standards February 15th, 11am Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/technology-standards Foundational Excellence: QBRs as your Scale Engine March 16th, 1pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/QBRs-scale Foundational Excellence: Pricing and Packaging April 20th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director https://bit.ly/pricing-packaging To sign up for future episodes in the CEO Growth & Profit series or to watch previous webinar recordings, use the links above or visit our webinars page. When these quarterly meetings are done right, they'll also enhance your relationship with the right people within your clients' organizations, naturally improving retention. The support is top notch and they are adding new feature on a constant basis. Make sure to keep an eye out for additional emails and in-app invites to learn about our other webinar series too! BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. The engagement with the customers is much better. helps hold us accountable. We have used ConnectSmart, QlikView, BrightGauge, and are now moving to MS PowerBI. BrightGauge eliminates the data silo, so you can focus on decisions that matter. Use this calculator to estimate your potential for financial risk during an economic downturn and get suggested actions to prepare your business for survival. Even if you can't attend the live webinar, well still email you the recording. The dashboard is going to be fantastic for our NOC. BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. Recommended Method: Clone Existing Dashboards. The ConnectWise platform makes it easier to run your business, deliver your services, and secure your clients. Taking it a step further, this series also provide practical guidance on improving sub-optimal business practices by adopting the proven methods of best-in-class. 2023 ConnectWise, LLC. After a while, youll be able to look at your Snapshot gauge and identify any patterns or issues. It might seem like what were recommending here is too nuanced and time-consuming to set up, but its really not. Stephen McCollum, First Call Computer Solutions. Even if you can't attend the live webinar, well still email you the recording. BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. BrightGauge. I ran into a bug where a report did not display exactly how I wanted, they had it fixed how I wanted by the following day. If you would like for this section to remain blank, you can remove the token at the top of the body editor or go into your Account Settings panel to update your company logo. Taking it a step further, this series also provide practical guidance on improving sub-optimal business practices by adopting the proven methods of best-in-class. These guys are awesome!! Even if you can't attend the live webinar, well still email you the recording. Network Operation Center: Its that simple. They welcome input and take action! Solve staffing issues with managed services to support your team and clients. If you cannot schedule a meeting using the link provided, email us for additional options on how we can help. This series is dedicated to helping you quickly determine how you're performing on the biggest financial drivers in your business. After reviewing several options, we picked BrightGauge due to their versatility with reporting. Before I switched, I did my research. And show off your data with embeddable gauges on public sites. N/A. Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. The builder will now stop you from resizing items bigger than the page. BrightGauge team is fast, informational and are great business partners! See all you can do with ConnectWise. Even if you can't attend the live webinar, well still email you the recording. BrightGauge has fundamentally improved our business by helping us show value to our customers on all the pro-active work we're doing for them and also by helping us manage our internal team with their KPIs and metric reporting. Enter your email address to receive updates from ConnectWise. Users can also display data with embeddable gauges on public sites. Automatic provisioning and Single sign-on access from ITSupport Portal. 2020 ConnectWise. Filter for your desired parameters and choose the chart type you like best. View your data as its happening Dashboards make it simple to see whats happening live. That, and the service from Brightgauge is excellent. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. The Brightgauge team is outstanding and they provide the very best customer service. How the Integration Works: Whether youre starting with a default gauge or building one from scratch, our gauge builder lets you customize your data exactly as youd like. Compare GoTo Resolve vs. Nable N-sight RMM using this comparison chart. There is ZERO reason to not use this product. Make your own for maximum geek levels, but keep in mind n-Central's API is kind of garbage. If you haven't tuned in to the CEO Growth & Profit series yet, the Partner Success team has combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. You will need these keys to connect the datasource in BrightGauge. As BG has evolved we have taken advantage of the additonal functionaility that has come online. We will also discuss your ownership mode, key profitability metrics, and a few ways you can improve your operational maturity level. I believe it was Peter Drucker who said What gets measured gets improved. Create historical trends of data that matters, like end-of-day ticket count. Score 8.4 out of 10. BrightGauge business intelligence dashboards update in real-time with data from PSA, RMM, BDR, security, finance, and other tools, eliminating the need to toggle windows or log in and out of multiple accounts. 2023 ConnectWise, LLC. NOTE: Spaces are limited. Highly recommended. Advanced quote and proposal automation to streamline your quoting. In last month's CEO Growth & Profit webinar, Foundational Excellence: QBRs as your Scale Engine, Peter Kujawa, VP of Service Leadership and TSP Evangelist, reviewed the components of a successful quarterly business review. 2023 ConnectWise, LLC. Managed Security Solutions Provider (MSSP), Identify where you are, where you want to go, and how to get there, TSP training & professional development certifications, View all your data in one place to make faster, more informed business decisions, Professional services automation software, Learn about more helpful resources for MSPs. SmileBack Customer Service Feedback For MSPs I'ts it made us more productive and efficient When I can just walk look across the office and see a problem developing rather than react after the fact. And to Eric and the teams' credit, the support and communication is excellent and theres a steady stream of improvements. So we built it! Then again, BrightGauge improved and brought us an amazing live dashboard of our metrics so our help desk can keep tabs throughout the day. We highly suggest you RSVP to each webinar now! Have you ever heard the idiom "you cannot be all thing to all people?" Plus, when you link your ConnectWise Automate integration (formerly Labtech integration) and BrightGauge, youll automatically get 4 pre-built dashboards. Then the BrightGauge team improved their product even more by allowing us to create internal reports to measure our help desk. And being valued in that way would make anyone proud to be part of their team. NOTE: Spaces are limited. BrightGauge puts all your essential information in one place, giving you greater visibility so you can make more informed decisions. With that kind of visibility, you can prevent anything from falling through the cracks. and choose to filter each dashboard by clients. Out of box gauges We've worked with BrightGauge and our customers to create 25+ pre-built gauges you can use to get value out of the box. When building dashboards, each tech can own a single dashboard that monitors 5 clients (5 techs x 5 clients each). Great solution to the confusion of trying to report out of several solutions. Free guides for improving business operations and more, Recordings offering best practices and how-to sessions, Evaluate your sales team to identify areas to improve, A quick survey that grades your service team. Making Service Profitability Decisions the Way the Top Performers Do August 3rd, 1pm Eastern Paul Dippell, Founder, Service Leadership https://bit.ly/service-profitability Making Sales Investment Decisions the Way the Top Performers Do August 25th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/sales-investments Tracking your Financials the Way the Top Performers Do September 22nd, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/tracking-financials Key to Success: Knowing your Ownership Mode October 12th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/ownership-mode Getting to Goal: Knowing your Value Creation Strategy November 16th, 12pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-strategy Getting to Goal: Putting your Value Creation Strategy into Action December 7th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-action Foundational Excellence: Choosing your Target Customer Profile January 12th, 2pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/target-customer-profile Foundational Excellence: Driving Technology Standards February 15th, 11am Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/technology-standards Foundational Excellence: QBRs as your Scale Engine March 16th, 1pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/QBRs-scale Foundational Excellence: Pricing and Packaging April 20th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director https://bit.ly/pricing-packaging Towatch previous webinar recordings, use the links above or visit our webinars page. However, in order to leverage your tech tack to reduce complexity and improve profitability, you'll need a plan of action! Documentation Compliance in ConnectWise: BrightGauge reports have quickly shown us which configurations exist under a client and which ones are incomplete. Increase shareholder value and profitability. We've been using BrightGauge for a few months now and it's made a massive difference to different areas of our service delivery. Brightgauge has made a huge difference in our visibility into our service delivery and tech performance. Awesome product, awesome team! Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. Your data will sync 10 minutes before a report. They go above and beyond expectations. Login in to your BrightGauge Account. For more details on how to create technician dashboards, please visit our, You also might want to consider building technician-specific dashboards to see how each tech is performing in terms of billable hours, projects worked on, and more. View all your business solutions and metrics at once with seamless BI dashboards for easier analyzing and reporting. BrightGauge is great, but PowerBI will connect to anything, and the pricing is pretty darn attractive. - for their customers, Bright Gauge provide a quazi consulting service both through direct contact and their marketing by giving you context and advice on what to measure for what situation Their team is amazing to work with, extremely helpful and astonishingly responsive. Terms. Of the office displaying things like network health, ticket numbers and ticket lists desk!, ticket numbers and ticket lists with embeddable gauges on public sites survival! 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