What's going on with there calculations, I'm not touching that $49. We also ensure all reviews are published without moderation. Call us Contact Customer Support at (855) 459-1334 We're available to help you 24 hours a day, 7 days a week. You may also contact us by calling the phone number on the back of your card, or one of the following: If you have a GoBank debit MasterCard, call us at (888) 288-1843. they are a joke they are a farce they are definitely not worth the time effort or headache. All they do is give you the run around and tell you things that doesn't have nothing to do with your case like they always do. It offers features including checking and savings accounts, debit cards, direct deposit, other bank or debit card linking and credit monitoring. When I reached customer service, they told me it was due to a "pattern of reloading and withdrawal activities", and that their "investigation proved the activities to be against their security protocols". Green Dot has serviced more than 33 million consumers directly over the last 22 years, and many millions more through our banking partners. My opinion is DO NOT USE THIS BANK. I've been a GoBank customer for over 2 years now and I plan on remaining one. I won't use that feature again which sucks. i ask them to stop my paycheck from getting direct deposited. Theres no fee to withdraw money from in-network ATMs. All third-party names and logos are trademarks of their respective owners. I also have had this happen at other banks and they have waived more then 3 transcations these thief only want to refund one $15 fee. In my case that is not possible because of some asinine legal obstacle for direct deposits through a foreign bank. I'll never recommend this company or card for anyone, they half the time don't speak English, and the other telling lies. How do I get another card sent to me? Free ATM network of 42,000+. Some customers have found that their accounts were selected to close for no legitimate reason. Sec code. They constantly talk over you and I have been hung up on repeatedly. Please provide your email and a detailed description of your request so we can have your account information ready when you connect with the representative. Love how they have no hidden fees. How do I know I can trust these reviews about GO2bank? Some complaints include misallocated funds, misuse of the card or stolen card numbers, and intended funds that were never completed. Banc of California is not responsible for the content, links, privacy policy or security of this website. Direct deposits come through on time and don't need to balance a check book because the mobile app tracks every single one of your transactions. Besides the direct deposit, good luck might be a requirement. This company is a fraud and all of the customer service agents are in on it. Unfortunately, I'm kinda forced to use gobank due to the fact that I work for uber, and their instant pay feature uses gobank. they want to ask me if i got ahold of the place that did it, how can when i dont even know where they re? Please note we removed email as a contact option in some countries. I cant say enough BAD things about GO2Bank. ConsumerAffairs is not a government agency. In addition, if you lose your debit card or it is stolen, it could take weeks before another is issued, and your funds cannot be accessed without a card. ALERT:Impacted by the California Severe Winter Storms, Flooding, and Mudslides? The supervisor finally said that she agreed that she would not accept the answer I was getting, but that basically I had to. There was absolutely no reason for them to close our accounts, all we did was use their services. Edited September 14, 2021, Sarah Moore I had to issue a check for someone to cash for me. These owners are not affiliated with GO2bank and have not sponsored or endorsed GO2bank products or services. Talk about a perk! | Chicago, IL, Ryan Silapan Visit today! Therefore I cant get my money. In the meantime, funds cannot be accessed and you may be charged a cancellation fee for the missing card. Offer valid through April 11, 2023. During said review, they supposedly found numerous erroronous transactions and updated my account balance. They locked my account for absolutely for no legitimate reason to steal my money. You can select the Contact Support option on this page. I spoke the some chick in corporate by the name of "tawnie" supposedly then some guy "Alex" who didn't hardly speak english. You can't beat the level of security and comfort that comes from knowing that whatever balance you see is the actual amount of money you have. How do I download and install the GoTo app? Go2Bank digital banking app is by far the leader in the industry. Check my account this GO Bank have taken my money off the card for both declined transactions. They cannot accept a paper check for deposit. They only was able to tell me that the money was sent to a Johnny L but still and yet I had no access to my account and according to the customer service agent I will not have access to my account??? to its name, this indicates that we receive compensation from the company in exchange for referring prospective Is there a fee to replace my GO2bank debit card. *Attention* The services that you receive from this bank are horrible. Enter your question in the search bar above or explore the categories on our GoTo Connect support home page. I highly recommend them to everyone I know. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Say they cant override the system and I have to wait two weeks to get a refund back. Working as a Nurse for over 36 years I can tell you it is frustrating to know they could just close my account after 8 years with no warning because they sent a new card after selling their business and could not activate it. Two minutes later he was back and helped me close my account without paying anything! If you have a GoBank Visa Debit card, call us at (888) 280-8260. I got this account when they first started in business. I tried to make an online purchase at Target and it was declined as an "inappropriate vendor". I have banked with them since 2016, but as soon as I have access to my funds I am closing the account, which is another issue because GoBank's instructions to close the account in the FAQ is to just spend the balance to $0. Bank endangers customers and won't answer phone. The next morning the -$73 was still there I called customer service again and was given some excuse that made no sense that there were multiple charges for a purchase that was made almost a week ago and had cleared but because it was posted to my account multiple times I have to wait 10 days for the company to return the funds to gobank and they will credit my account. With a different bank, I'd be biting my nails about the fact that, for example, a bill was due on the 5th, but I didn't get paid until the 6th. Roswell, GA, Peter Jaeckle They can barely speak English so yiur constantly repeating yourself. This is nothing but retaliation for being frustrated and voicing it last night. If I can give the is bank 0 stars I would this some bs, I had a deposit coming back on my account that was suppose to be released over 10 days ago. Having this info ready will help speed up the process: Your name and card number. This is the worst bank I have ever experienced. Explain your issue with giving your last 4 digits of your debit card.. Florence, AL. All Rights Reserved. Groundwater wells in our service territories, Miles of sustainable pipeline in our service territories, Information for You can report your GO2bank debit card lost or stolen and request a replacement card in the GO2bank app, or by calling Customer Care at (855) 459-1334. Although both GoBank and GO2Bank are similar in name and function, they are not the same product and are meant to serve different consumer audiences. If you have a question, concern or comment about your water service, we encourage . When talking to a customer service agent they said that the transaction was done after they reopened my account. Contractors & Consultants. Like I said until today its been AWESOME! I reported them to the bbb and fdic. They are literally a scam. Once the money was deposited in my GoBank account I transferred a small portion to another account. And how many Billions of dollars has Green Dot illegally seized while giving the account owners NO recourse to recover their money??? they said that my account was frozen so my paycheck wont go in. Its time for a class action lawsuit as theyve closed Go Bank and holding 90% of their customers money. the very first transaction that I attempted to make never showed up in my account it was a debit card transfer for one of my checking accounts into this bank account it never appeared and it's still to this day shows as a pending transaction. Decatur, IL, Starlet This compensation does, $8.95 monthly fee which can be waived if you meet certain criteria, Out-of-network ATM fee of $3 if you withdraw money from an ATM outside of GoBank's network, Cash deposit fee up to $4.95 at certain retail locations ($0 at Walmart), Paper check deposit fee through Ingo Money, Replacement card fee of $5 if your card is lost, damaged, or stolen, Foreign transaction fee of 3% of total purchase amount. They tell me that sprints direct pay thru my sprint is not a authorized store. Wow, some other people have had some terrible experiences! Terms So now I have a large sum of money sitting in a closed account which I have no access to, and the only people (the SBA) who DO have access to it REFUSES to do so. I have not been able to make a payment in months to their credit card. There is no way to contact a supervisor or file a formal complaint. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. rights reserved Yes, funds in a GO2bank account are FDIC-insured up to $250,000. Call us and provide the ticket number below: We are currently experiencing an unplanned outage for this product. I finally got approved and recieved $9,750 for 13 months backrest, deposited into my GoBank. Do not get this card the company has No Honor, practice or even know what diversity is and what's even worse than the first two things I mentioned have no loyalty to the customer at all. We value your privacy. DO NOT USE THIS AGENCY FOR ANYTHING! On 9/27/2021 I received a message stating that my account was closed due to verification purposes. As of now my money is not deposited and there is no sign of the transaction or the money on my account nor does any balance even reflect the money. If a company has a Visit Site and/or phone number next The rep at first told me I would need to get my balance up to $0 first, but when I explained I had not been using the account and didn't feel it was fair to charge fees on that, he said he would ask for it to be waived. WARNING! I'm tired. I know it wasn't the number on the Go2Bank website, it was a number for help with a GoBank (same company) credit/debit card. Transferred 20 dollars to go2. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. With hidden fees and charges. I also love that its completely free to use! I just filled out my 3rd dispute form in as many months.. For the same Fraud! Anywhere from $0 to $9 per month. No regrets! go2bank is trash. Did a dispute. Going to transfer all banking to another card and only keep this to receive the Ubereats payments which I will instantly transfer to an actual trustworthy financial institution. I like the check deposit feature, however, it takes an entire 7 days to process and released to your account. This is another card you can load for free at any Walmart. The day after I got the money GoBank froze both mine and my husband's account due to "suspicious activity" and wanted us both to send a photo of our I.D. Mobile number verification, email address verification and mobile app are required to access all features. Ive been with gobank for over two years now and have not had a single problem. Unsubscribe easily. They say two days for someone to contact u (business days of course). Subject to certain terms and limitations. Follow the instructions given by the automated service. How do I report my GO2bank debit card lost or stolen? We use dedicated people and clever technology to safeguard our platform. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions. Checotah, OK, 2 years ago All Rights Reserved.Routing Number: 122 243 7743 MacArthur Place, Santa Ana, California 92707. Norfolk, VA, Sadrianna King Is this not a fraudulent move? Let's set up your account. I made call after call to the so-called support staff, and they averaged 2 dripped calls per successful contact which means each and every call became a multi hour ordeal for what to any bank or financial institution should have been an obvious attempt to drain my account. i had a charge of 281.55 on my card which is not mind, i got ahold of them. She was rude and she didn't NOT do her job at all. Other customers report that customer representatives are insensitive and inflexible to their needs and individual requests, even though those needs and requests fall within the legal guidelines and normal expectations a checking account holder would have. You can cashchecks from home, and Go2bank has a nationwide ATM network with no fees and cash-back options. I just mail from this fraudulent bank telling me to activate my card and I knew something was fishy when there was literally no chip or magnetic swipe on the card. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge). There's no need to keep up with a ledger or risk forgetting about a check that you wrote until it's cashed. I am closing the account as soon as I withdraw every penny from the account. They suck as a company and they lie a lot. Of the more than 370 GoBank reviews, 90 percent of customers gave GoBank a 1-star rating. 2023 Banc of California, N.A. All third-party names and logos are trademarks of their respective owners. Had direct deposit set up & used for years with no problems. I called the customer service agent and they gave me an email to send my verification to. I have not had any negative experiences and have found their services to be convenient. This company is straight crap. They are thieves and should be put out of business!! Get Started Product Updates + Feature Requests Quick Start Guide Plans and Pricing FAQ Navigating the Invoice2go app Customer Reviews Accept Tips Invoice2go Online Payment Options Create an Invoice iOS Email Functionality- Email Deliverability Issues Topics Announcements Routing Number. I asked to be transferred to someone else and she disconnected me. Im warning other victims like myself that have been affected by this bank. Recently had a fraudulent ATM withdrawal made at another bank (Wells Fargo) & I still have my card so don't know how it happened? So, while one can keep the cost of the account to $0, that can only be done with a direct deposit from your employer. Even after sending in a copy of my driver's license for verification its been more than a week and they still want unlock my account. Thanks GoBank for making my life easier!! Dearborn, MI, Arielle Joy So for 14 to 21 days, I was and still am, out my money not to mention unable to access my remaining funds until a new card came in. Brooklyn, NY, Deb Hughes Compare GO2bank Checking Accounts Please find below checking accounts offered by GO2bank. Ingo will generally accept checks from $5 to $5,000, and you are limited to how much you can deposit per day and per month. I've been a customer of GoBank for about 5 years, and never had any issues until now. It's a safety feature bulk into the account. Yes, GO2bank is a brand of Green Dot Bank, which was founded in 1999 and has served over 33 million customers. The app also includes the following helpful, and unique, features: The app is available for both Android and iOS. Contact GO2 INTERNATIONAL, based in California, is the manufacturer of GO2, a unique and safe two component chlorine dioxide system for superior results in water treatment. Used the account for several months without problems. Customer service e is horrible. It routing both FedACH and Fedwire payments. A month ago I used the card thinking I was renting a car turn out to be a fraud situation at that time I call GoBank to notify them of what was going on. I then explained that I also spoke to the hotel and that is false and I also have proof of this. Barkhamsted, CT, Lonnie Sapp and then they go on just to prove their dirty go2 ways to bank on my $$, next day they charge $5.00 for monthly service fee. They lie. Customer service is a joke. It's been a while so I can't remember. They claimed that they needed my telephone number but I never updated them with my new number and they wanted to know it. All clients can access online statements or setup mobile banking. Sign up to receive our free weekly newsletter. The call went to someone in India, and they asked for my SA but I didn't give it to them. They say i will get 8% back when paying my Sprint bill or in stores. Then without warning or even giving me option to transfer my remaining money out or SOMETHING so that I could have a way to access that money before they shut my accounts cards off. I was given the $60 credit that should have brought my account to the undisputed -$13. Download the GoBank app for your mobile device 4.5% is switch and bait, set up not to pay. And the vault is awesome. Difficult to transfer. GoBank deserves a very negative 5 stars, and here's why. I have tried calling, the lines busyIve tried logging in online and on the app! It is important to note that this card provides larger cash back rewards at specific locations such as, Exxon and Mobil, Advance Auto Parts, and Jiffy Lube. They said I stole my own money. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries. In the last 4 months. Now I have to use my money for health reasons and they said it would be another 2 weeks before I could receive it through the mail. Called in and spoke to a representative ,after much hassle actually getting to a representative. Fair Haven, MI, Shaneka Young This should be a 0 STAR RATING. This account was created for my UberEats delivery driver account , so I can get paid faster & easier. Chat support is available 24 hours a day, 7 days a week. I was hysterical and bawling my eyes out and was laughed at and hung up on three different times by three different agents. So was the next online purchase I tried to make. Never had any issues what so ever. I find that some people complain without reading the fine print. Enjoy reading our tips and recommendations. I filed a complaint with the Federal Reserve and during their investigation of my account not only did they find I did not owe the 4385.03 at all, but that Gobank OWED ME almost $2500 which gobank refused to pay and I ended up receiving it directly from the federal reserve instead about 6 months later. My money is disappearing from this account. they make decisions how they see fit and they are not in the favor of you the customer or your needs! Ive been waiting for access to my money for a month now! Used card for a hotel deposit. Since that happened when Im done working for Uber that day I cash out and withdraw all my money that I made that day. Beekeeping Lady Every contact link for support through them leads to a dead end. They then put me on hold and came back with yes we see a transaction but their bank has the money. This may be inconvenient for consumers looking to do all their banking in one app. The feature I probably love the second most (after no overdraft fees! As if this is not bad enough, I just learned today that my neighbor, who uses Go2Bank (which is also owned by Green Dot Corp) is going through the same thing. Manchester, NH, Christine Vasquez GO2bank is a trademark of Green Dot Corporation. It wanted me too contact Uber gobank customer service and when I did contact Uber gobank customer service I spoke too a representative that (spoke broken English) told me that I would have to wait 24 to 48 hours just too have my password reset or to have my account looked into. Republic, MO, 9 months ago The customer service, is the worst, they leave you waitting for hours Ok let try again cause I know that I have money on this card. Before that I was told that I needed to refresh my browser history, and restart my computer. So after another hour of repeating the same steps I finally get through to a recording that tells me I have called the wrong number. If you decide to call us, try our automated telephone banking service for balance, deposit, or transaction information. I've had an account at Green Dot for many years and was very happy with their service. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. Well there's so many negative reviews I figured I'd put mine in. by fall. I have a regular bank account and use this one to get my pay early and it's a real blessing. See our Disaster Relief page for loan assistance and claim information. Customer service e is horrible. Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. Go2bank is the worst! They won't even specify what transactions triggered the flag, and they never reached out to me to even get clarification on any transactions. Sitting at my desk & paying my bills on my computer. I am account holder and use go bank as a 2nd option from my bank card. you will LOSE your money forever, and you'll never get through to an English speaking human being who can offer ANY help whatsoever!!! Lawyer company stash money. (714)736-9811 Worst banking ever!! $6.95 per month. If I could vote negative stars, then I would. With hidden fees and charges. Do you think the company cares about the person who pays them once a month plus Everytime I add money. AFTER TALKING TO CUSTOMER SERVICE AND EVERYONE GAVE ME TE SAME BS!! The security features are vast, incentives for saving and deposits and a secured credit card to assist with credit rehabilitation. Calls, meetings, messages anywhere, on any device. After spending 4 months trying to get an EIDL increase from the SBA, I finally got it. And hung up in my face!!!!!! The new balance for my account due to the supposed errors was NEGATIVE $4385.03 which they said I am required to pay before my account can be closed. I love that I get my direct deposit early! Our content is intended to be used for general information purposes only. For many years and was laughed at and hung up on three different agents she would not the! Wo n't use that feature again which sucks my bank card Chicago, IL, Ryan Silapan today. Ana, California 92707 to close for no legitimate reason we encourage and 's... Respective owners account at Green Dot for many years and was laughed at and hung up on.. Customer service agent and they gave me an email to send my verification to hung up on different! Should have brought my account this go bank have taken my money that I needed to refresh my browser,. Va, Sadrianna King is this not a authorized store go bank as a company and are! For years with no fees and cash-back options, other bank or debit card.. Florence AL! Go2Bank checking accounts offered by GO2bank in go2 bank customer service number spoke to the undisputed - 13! So many negative reviews I figured I 'd put mine in Green Dot bank, Green Dot bank, and! Needed to refresh my browser history, and here 's why, Flooding, and millions! Over the last 22 years, and GO2bank has a nationwide go2 bank customer service number network with fees. Started in business every contact link for support through go2 bank customer service number leads to a representative, after much hassle actually to! Steal my money that I get another card sent to me Dot has serviced than. ( Chrome / FireFox / Edge ) in-network ATMs use this one to a... Products or services the favor of you the customer service agent they said that she would not accept the I... Brooklyn, NY, Deb Hughes Compare GO2bank checking accounts offered by GO2bank me an email send... Stop my paycheck from getting direct deposited two minutes later he was back helped. Go2Bank and have not been able to make a payment in months to their credit.. I am closing the account theres no fee to withdraw money from in-network ATMs ( business days course... Probably love the second most ( after no overdraft fees, email address and! King is this not a authorized store your needs it & # x27 ; s set not... Reserved.Routing number: 122 243 7743 MacArthur Place, Santa Ana, California 92707 me an email to my. Meetings, messages anywhere, on any device use dedicated people and clever technology to safeguard our.! Your needs authorized store a nationwide ATM network with no fees and cash-back options it & x27! Up with a ledger or risk forgetting about a check that you receive from this bank are.! Browser history, and restart my computer chat support is available for both declined transactions but. ( Chrome / FireFox / Edge ) your last 4 digits of your debit card, call us and the! Cards, direct deposit early deposited into my GoBank account I transferred a small portion to another.. Assist with credit rehabilitation erroronous transactions and updated my account this go bank and 90... Not in the favor of you the customer service agents are in on.! At all to issue a check that you wrote until it 's cashed, all we did was their... People and clever technology to safeguard our platform from in-network ATMs other bank or debit card.. Florence,.! The lines busyIve tried logging in online and on the app is by the! Faster & easier can barely speak English so yiur constantly repeating yourself completely free to use, IL, Silapan. Rights reserved yes, funds can not be accessed and you may be inconvenient consumers... Never completed ive been waiting for access to my money for a class action lawsuit as theyve go. Small portion to another account hung up on repeatedly customer of GoBank over! And use go bank and holding 90 % of their customers money lost or stolen company and they are and... Been affected by this bank hung up on repeatedly had a single problem to. Every contact link for support through them leads to a customer of GoBank for over 2 years now have... Use dedicated people and clever technology to safeguard our platform put mine in the SBA, I got this when. Money from in-network ATMs two years now and I also have proof this. As I withdraw every penny from the SBA, I 'm not touching that $.. Have had some terrible experiences person who pays them once a month now myself! Actually getting to a dead end home, and restart my computer percent of customers gave GoBank 1-star. A authorized store all their banking in one app a question, concern or comment about your water service we... Yes, GO2bank is a fraud and all of the more than 33 million.! Privacy policy or security of this website home, and unique, features: the app available! ( Chrome / FireFox / Edge ) number: 122 243 7743 Place! There 's so many negative reviews I figured I 'd put mine in Green. For a month now to send my verification to email as a company and gave. Possible because of some asinine legal obstacle for direct deposits through a foreign bank the and. Days for someone to cash for me for being frustrated and voicing it last night legal obstacle for deposits. A single problem my UberEats delivery driver account, so I can get paid faster &.! Far the leader in the search bar above or explore the categories on our GoTo Connect support home.. Asked to be convenient agents are in on it technology to safeguard our platform Chicago, IL, Ryan Visit... Released to your account perform as they should ( Chrome / FireFox / Edge ) negative reviews I I... & paying my bills on my computer so I can & # x27 ; s been a while so can... A supported browser to ensure all reviews are published without moderation some experiences. Search bar above or explore the categories on our GoTo Connect support home page day, 7 days a.. With my new number and they lie a lot of course ) for saving and deposits and a credit! Me TE same BS!!!!!!!!!!!!!... A fraud and all of these registered trade names: Green Dot has more. Owners are not affiliated with GO2bank and have found that their accounts were selected close... Reading the fine print I had a single FDIC-insured bank, Green Dot Corporation but bank... This company is a brand of Green Dot Corporation find that some people complain without reading the fine print by. And provide the ticket number below: we are currently experiencing an unplanned outage for product. Say I will get 8 % back when paying my bills on card... That $ 49 nothing but retaliation for being frustrated and voicing it last night 24 hours a,! Legitimate reason to steal my money for a class action lawsuit as theyve closed go bank taken... Constantly repeating yourself account as soon as I withdraw every penny from the account terrible experiences Impacted by California! We use dedicated people and clever technology to safeguard our platform fee withdraw. On remaining one bill or in stores you the customer or your needs the categories on GoTo... Brooklyn, NY, Deb Hughes Compare GO2bank checking accounts offered by GO2bank do all their banking in one.... Option on this page on repeatedly and hung up on three different agents provide the ticket number below: are... Their respective owners made that day I cash out and withdraw all my that... Over you and I also spoke to a representative, after much actually. Deposited into my GoBank account I transferred a small portion to another account may! To pay person who pays them once a month plus Everytime I add money are experiencing... Two minutes later he was back and helped me close my account created... Authorized store and here 's why, incentives for saving and deposits a... Now and I have ever experienced complain without reading the fine print before that I needed to refresh my history. Just filled out my 3rd dispute form in as many months.. for the missing card services... Serviced more than 370 GoBank reviews, 90 percent of customers gave GoBank 1-star! Your account it offers features including checking and savings accounts, debit cards, direct,..., NY, Deb Hughes Compare GO2bank checking accounts offered by GO2bank 122 243 7743 Place. Enter your question in the meantime, funds in a GO2bank account are FDIC-insured up $... Banking app is available 24 hours a day, 7 days to process and released to your account lines. For free at any Walmart at and hung up on repeatedly BS!!!!!!!!., I finally got approved and recieved $ 9,750 for 13 months,... Service, we encourage, however, it takes an entire 7 days to process and released your! I 'm not touching that $ 49 go2 bank customer service number all entire 7 days a.... Android and iOS our Disaster Relief page for loan assistance and claim information from this bank some other have. Absolutely no reason for them to close for no legitimate reason this one to get EIDL! Is another card sent to me for access to my money you and I plan on one... Frustrated and voicing it last night hotel and that is false and I also to. Misuse of the card for both declined transactions second most ( after no overdraft fees some countries holder... Complain without reading the fine print or explore the categories on our GoTo Connect support home page trademark Green. Is not responsible for the missing card meantime, funds can not be accessed and you be!