Full of SO MANY fake, single item sellers with counterfeit listings. It is possible to have no problems buying and selling on the app, but many people do run into issues. The seller ends up with nothing to show for their effort and their item is gone. Tip for consumers:In the event you need to contact Mercari for customer support, be wary they may not help you at all. Selling items is easy and the Mercari apps streamlines the process. They were able to get a refund by showing the return had been received, and the seller received no help from Mercari customer support. Poshmark handles purchasers inquiries seriously & logically. If there is a direct deposit rejection from your bank, it will cost you $2. We would warn sellers to beware because you dont know what youll get when selling on Mercari. Again, the buying side of Mercari is dominated by pictures allowing users to get a good look at an item before laying down their hard-earned cash (of course, descriptions and titles are also present and incredibly useful). It was described as the "large" bag but obviously it was not - see photo. I know what the perfume is supposed to smell like. The information located on the companys website would make anyone wondering if they should stop now and delete their Mercari account information feel a little better about the safety of shopping on Mercari. A very good sign when you're asking, "Is Mercari legit?" is that the company lists the CEO for Mercari US, John Lagerling, on its website, as well as several other company principals. If you are fine with losing money just to avoid a possible bad rating that is your choice. Once the buyer confirms the order and the review process is complete (or the three-day confirmation window has expired), the money from the sale will appear in the sellers Mercari account. Mercari is a public company, which is headquartered in Japan. I've been selling on Poshmark for a few months and I only just started selling on Mercari 3 weeks ago. Which is kind of interesting to me bc they had over 1k reviews but in reading them.. this isn't the only time they had some issues. When answering, Is Mercari trustworthy? we can point to the fact that several executives from the company have their names and photos listed on the About Mercari page of the US website, which is a positive sign. However, speaking from personal experience, Mercari is 100% legitimate. Whos paying taxes on it? Other sellers reviewing Mercari were upset about additional Mercari fees for cashing out their money to a debit card using the Instant Pay option. Scan this QR code to download the app now. Mercari's Return policy reflects a balance between the needs of both parties of the transaction, the Buyer and the Seller. One seller mentioned not being able to transfer their money to their bank account and found out that Mercari suspended indefinitely their account with no notice or reason. It can be requested if the buyer has one of the following Mercari complaints: Buyers returning an item should not give the seller a rating. Don't like it? 855-464-7482 website is mercari.com and email is contact@mercari.com See Also: Is OpenSky Legit? KNOW your items packaged shipping weight to save YOU money. Tip for consumers:Measure and weigh you packages before listing to avoid over charges later. Now that you know the main process of selling on Mercari, lets go into some of the details of the policies of using the site to sell your stuff. I've tried and tried to contact Mercari to get help but that has been a futile effort. I decided to wear the bracelet and it was black. Third, if the buyer requests a specific carrier work with them. Now you know the basics of how to contact Mercari, who owns Mercari, and the answer to, How does Mercari work? Next, well address how safe it is to shop on Mercari. It arrived in a baby diaper box broken in several pieces. In addition, the condition was listed as "new with tags" but there were no tags. Although its not immediately apparent. Just shame. How, long does it take to sell a item on mercari? I sold an item for $12. Products used:They dont even care if you havent received any item! I had to deal with this buyer this past few days. Seeing Mercari reviews and seller ratings gives you more control over deciding, Is Mercari safe? or Is Mercari legit? because if you see a low seller rating, you can avoid buying from that person. Mercari U.S. FTC will get your money! There isn't any. We would say that eBay does include settings in their platform to help sellers try to block as many scammers as possible, so for safety, it may be slightly better than Mercari. So I lose my money and dont get to keep the incorrect item. In January 2020, EcommerceBytes readers rated the marketplaces on which they had experience selling. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. This gives you an indication of whether the item is popular or not and can allow you to tweak your listing if necessary. Once youve set up an account with Mercari, you may be asked to verify your identity. There is undisclosed damage to the item. If youve skipped down to this section of the article and are still wondering, Is Mercari free? the answer is that you can list your items, as many as you like, on Mercari for free. Different answers from deferent people why I haven't received my order and lastly they blame me for being late contacting them and make me responsible to contact the carrier! Well go deeper into the basics of selling on Mercari in the next section. 1 star. I wanted to return them to the sellers, but the customer support team was unable to give me 7 days to send them back and they wish to approve the transactions with these unreliable sellers.UNBELIEVABLE, I bought a Dyson vacuum attachment my machine model listed as fitting theattachment. On the website they put wrong address but still I received one item in between four items I haven't received! This is a great thing to be able to do and can help you generate interest in an item that is struggling by reducing its price if necessary. Reviews 18,602 Poor 2.5 VERIFIED COMPANY mercari.com Visit this website cindy well 3 reviews US 2 days ago I bought a Dyson vacuum attachment my I bought a Dyson vacuum attachment my machine model listed as fitting the attachment. If youre not aware of the withdrawal policy, you might think youre the victim of a Mercari scam when you see these funds vanish from your account. Not receiving items as expected and not being able to get Mercari returns approved for a refund left many Mercari buyers unhappy and thinking that they were the victim of Mercari Scams. If youre looking for online marketplace sites like Mercari, there are plenty of them out there for buying and selling new and used items. The seller used an undeliverable address, so it was shipped back. USPS is the only one who requires it if your box is bigger than 12x12x12. does anyone know if they're will be a chance i can get my money back ? Only thing is, you cannot mail anything for less than $2.66 but I see your point, Hi there, 'In honor of imnotlegolas for starting this subreddit.'. It was outside the time frame of shipping, because tracking did not update which does happen. Is Mercari legit? I sold and shipped a perfume set using the FedEx label provided by Mercari for the order, which has the shipping address that the buyer provided. I saw the part did not fit my machine. Mercari will always side with the buyer. No packaging. File a claim with the mail carrier. Step 3: Sell an Item by Creating a Listing. Been selling and buying on mercari for 3 months. And it's costing YOU in unnecessary fees. 3 days later i ended up in the hospital for a very longtime. Trying Facebook Marketplace now. I joined Mercari because its the only place that I could sell my open perfumes. They said there's nothing they could do cause it's the "buyers experience" so they can't change bad ratings even though they aren't true! Decided to switch from another platform well quitting after a week. In both cases, you will find a handy sign up. Do not recommend. After an item sells is when youll get charged a seller fee. They end up out of the item and the cost of the shipping. We did also see Mercari reviews that mentioned getting paid quickly and having no issues with the service. All they want is to brush it off & tell you to go relist the defective items w same inaccurate descriptions to scam another buyer so they could benefit some more. Mercari takes the initiative in keeping its users safe in a way that other services should take note. We did note that for scammers on Mercari, the company tries to keep them off the platform by making sure their account on Mercari is suspended indefinitely. At the end of the day, we all have a huge number of things we dont use around us in our homes that may be of value to other people. Mercari U.S. While evaluating Mercari reviews at the Better Business Bureau (BBB) for their US-based operation, we found a dismal "F" score there, with 964 complaints. We spoke briefly in the previous section about how items are sold on Mercari, but lets look at the process in greater detail. This is really unfair, Mercari should have covered it, or forced the buyer to cover it for using an undeliverable address. I just wanted my item covered, and they wouldn't even do that! They basically take no responsibility! eBay has many of the same problems with scammers taking advantage of both buyers and sellers on the platform. Mercari ranks 419th among Marketplace sites. I told Mercari to refund my money as I am not paying more for the item. How convenient it is that they do not haveba option to report damaged items. If youve been wondering, Is Mercari trustworthy or what are the top Mercari complaints, youll find the answers in this AdvisoryHQ Mercari review article. I was able to sell 2. Not a big deal but I asked the seller about the charge. Don't say shipping unless you follow up. USPS's tracking did not update until it was actually delivered. I am always open to offers and often accept . I have no desire to use them again so the credit is a waste. 'In honor of imnotlegolas for starting this subreddit.'. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This is Mercari: The Selling App. It limits your shipping options and rips the buyer off. Dont Miss: Is Teespring Legit? Seller claimed she would send it. I was selling on Mercari for almost a year in 2019. Ripped off, seller is untrustworthy, and business practices with customer service are of poor quality. My sister died and I wanted items from 1966. On top of this, the money paid by the buyer will not be released to the seller until the item is received and is seen to match the description given. 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