I have restarted the setup process and still the same issue. Easy fix , Not original owner. Britta is the Deputy Editor of Pocket-lint and has been a part of the team, covering consumer technology since 2012.You'll often see her name on some of our biggest features, including many of the versus articles and the rumour round ups, but she is also responsible for ensuring all the other great features from other members of the team cover off everything you might want to know about. When you install the Nest Learning Thermostat in the Google Nest app, it is supposed to AUTOMATICALLY appear in the Google Home app, provided that you're logging into both apps with the same Google (gmail) Account and have assigned the thermostat to a "room". For video thats frozen, skipping, or not playing at all, the internet connection, either at your home or where youre trying to view your Nest cam feed, is the probable culprit. He has been a Puls staff writer for two years. You get a message or status in the app that tellsyou there isnt enough power. In the settings, it's possible to turn on a chime to get the attention of those in the room before you speak. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam timeline > Tap on the settings cog in the top right corner of your screen > Tap on 'Notifications' > Sound > Toggle on. A wired camera to see who's inside, lights on or off. Handy is a platform for home services that connects individuals to professional installation partners, including OnTech, who will install your Google Nest Products. - Are you the original account owner of this thermostat, or rent/own a home with a Nest Thermostat installed? Enter in your email address and come up with a password for your Nest account. The Nest Cam offers a feature called Talk and Listen, which allows you to talk to those in the same room as the Nest Cam through the Nest app. Subscribe to our community blog for updates. After setup in the Nest app, you can add your Nest camera to your home in the Home app. When prompted, giveyour home a name in the app and tap Next. 2. You do not have permission to remove this product association. 10-29-2021 06:14 PM. You could make sure you're using the appropriate app for the install. Then, tap on Done at the bottom. 2. Hit Next. Sign in to the Nest app in your web browser with your Google Account or non-migrated Nest Account. Those last exactly 10 years from manufacturer date, which is clearly printed on the back of the unit. If your Nest product is on a patterned background, try moving it to a plain surface and re-scanning the code. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. If youre having trouble adding the camera to the Nest app or your home network, dont worry follow these steps to streamline your nest cam setup. hbspt.cta._relativeUrls=true;hbspt.cta.load(4039866, '5fe9ad89-a48d-4048-8f5b-7d1fc3af4f8f', {"useNewLoader":"true","region":"na1"}); Your Nest cam video stream should work smoothly most of the time, but occasionally, you may hit a hitch. How to turn the Nest Cam's microphone on or off. If you select yes, the face of the people you say yes to knowing will appear in the 'See who your camera already knows' section of the People tab. a month ago. You'll need to set an individual schedule for each day of the week, but it can of course be the same. Troubleshooting Problems With Nest Cam Video Quality. If your camera uses a cable to stay powered, check that the cable and power outlet workproperly. Tell us more and well help you get there. If so, please let me know and I would love to look into this further for you! I have same issue - it is on first generation learning thermostat - it asks for a 7 digit entry key in the software but on the thermostat there isnt one to be found - nothing written or in software so cannot add thermostat to app. 6 digit code on camera is faded . Will need to reconsidering using Google/Nest as my smart home platform if these issues persist. Nest Cams encrypt video to keep your data private, include two-step verification for automatic protection, and provide enhanced security through your Google account. Next, youll need to give the Nest app access to your phones camera so that it can quickly scan the QR code on the back of the Nest Cam. Thinking about mounting your TV? Factoring resetting the camera.No progress. Regarding your attempt to install your camera, this seems to be your first post in this long thread on thermostat installation, so there does not seem to be anything you've indicated yet in this "most painful process". Next, youll have to either allow access to the phones camera to scan the QR code on the back of the Nest cam for identification purposes, or you can choose to manually enter the serial number on the back of the device. Same with me. I think this can happen if you mistakenly attempt to install a Nest Learning Thermostat in the Google Home app rather than the Google Nest app. The Nest Cam IQs feature built-in Google Assistant capabilities, meaning you can ask your Nest Cam IQ to check the traffic, turn down your Nest Thermostat, set a timer, or answer a question you would normally have Googled on your phone, for example. After entering the setup code, the Home app just says "Choose the last 4 characters of your device's serial number", but it doesn't give any interface to enter the serial number. Download the one you need from the Apple App Store or the Google Play Store. , As soon as I created a new "fake" room. so lets make people climb up on their houses and uninstall the camera every time they change their settings brilliant, Mine won't scan and there is no 6 digit code. Same problem. This can often happen when you move your phone close to scan the code. If you're setting up a Nest Cam, you'll also need to enter the 6-digit . Heres how to set it up. Which is supposedly defunct. Youneed to scan the code on your camera to connect it to the app. 2. Open the Nest app > Tap on your Nest Cam feed > Tap on People at the bottom of the screen > Tap on 'See who your camera already knows' > Tap on the square thumbnail of the familiar face you want to rename > Tap on Name > Type the new name you want to call them > Press Return. he new Nest cameras and doorbellare exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. Then open the picture in your photo app and . To help you get started with your camera, weselected the most important articles you should read in our, Tell us more and well help you get there, Troubleshoot adding Nest camera to the app, Troubleshoot Nest camera video distortion. Have 3 Nest Cams plus Rings around the house/garagge; Working for two years - working good. Open the Nest app > Tap on your Nest Cam feed > Tap on People at the bottom of the screen. Tip: If you have a hard time reading your Nest product's entry key or serial number, take a picture with your phone's camera. Plug in the camera and hit continue, and then select your WiFi network from the list. You'll find the MAC address next to MAC or Wi-Fi MAC. The newer Google Nest cameras and doorbells released starting in March 2021 only work in the Google Home app. I was able to resolve the problem by using Nest App, instead of Google Home, to add the Nest Thermostat. Go to the Recommended Answer. 09-03-2021 From https://www.justanswer.com/ythiJustAnswer Customer from San Antonio, TX: The nest thermostat will not show me the entry key.JustAnswer Customer from San. Whether youve just gotten a brand new TV or youve had yours for years, your flat screen was meant to be mounted, and theres no time like the present to get started. Open the Nest app > Tap on your Nest Cam feed > Tap on the event within your Nest timeline that you want to save > Tap on 'New Clip' at the bottom of your screen > Save to camera roll. If you try to install one of the older Google Nest cameras (those that only get installed in the Google Nest app) in the Google Home app), or if you try to install one of the newer Google Nest cameras (those that only get installed in the Google Home app) in the Google Nest app, you can get the result you're reporting--no serial number listed. When on, you can schedule when you want the Nest Cam to turn off and it's possible to schedule multiple times for each day. Youll usually need to scan a QR code when setting up a Nest product with the app. Select "Add a new device" 4. I doing setup, it wants me to select a number from a list in the app. I have a nest learning thermostat. Try moving your camera closer to the router, or, if its already mounted and cant be moved, try moving the router closer to the Nest cam and seeing if it connects. When he's not writing, he enjoys trotting around the globe, trying unfamiliar foods, and testing unmarked doors to see if they're locked. Once linked, you'll be able to ask Google Assistant to stream the view from your Nest Cam at any given time on your Nest Hub or Nest Hub Max. But if you need more tips for your camera, select your camera below for detailed instructions. Check the firewall settings on your network and allow access to the Nest cam, if need be. Once youve done this, you can decide whether to setup the Home/Away Assist, which uses your phones location to turn on your Nest cam automatically when you leave the house. Next, ensure that your home WiFi is up and working. However, the new Nest cameras and doorbellare exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. After downloading the app, click sign up and enter your email address, as well as a new password for your Nest account. This is absolutely unintuitive to use these products and pay for this service. One note - the new Nest Cams seem to have much better video/pics and the audio is better as well. Still, small victories. has your one been fixed yet? @jh86thanks for sharing this. Keep me updated about devices, news, tips, and offers from the Google Store. The camera is approx 5 feet from the router and I have no reason the belive that anything is faulty within the wifi system itself. Tap on Continue in the app to move on. I have the exact same problem. Just cannot get the list of last four digits of the serial. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. @Bmarteit didn't sound like there was a solution. It is asking me to scan the code. Its free and its available for iOS and Android devices. Never shows a list to choose last four of serial number from. Your phones camera may have trouble scanning the code if its tilted at an angle. https://support.google.com/googlenest/answer/9274936?hl=en. Answered! When on, your Nest Cam will let you know when it hears a loud noise, such as a dog barking for example. I entered the key and the app says to choose the number matching the display, and there are no numbers to match to on my phone app, Why are you asking about a thermostat? Open the Nest app > Tap on your Nest Cam feed > Tap on the horiztonal lines at the top of the timeline > Select the types of events you want to see appear in your timeline > Done. Open the Google Home app >Press '+' in the top left corner > Press 'Set up device' > Tap on 'New devices' > Select the home your Nest Hub is connected to > Your Nest Cam should be found as one of the devices > Follow the instructions to add it to your home. Here are some common issues and solutions that can be performed before or after your Nest cam setup. If you havent already done so, download the Home app from the Apple App Store or Google Play Store. If you want to see a full-screen live view, you can tilt your device horizontally, and if you want to speak into the camera to talk to the person on the other side, you can tap and hold on the blue microphone icon at the bottom. Move your camera closer to your Wi-Fi router to improve the signal. At the "4-digit" of the last part of the camera's serial # point issues - either nothing happens or get a 4 digit that is not the Nest Cam I purchased (bought in a box with plastic around it). So frustrating. Go to the Recommended Answer. Has Google said anything about this yet??? Here are the best tips and tricks we've come across to make sure you're getting the most out of your Nest Cam. When prompted, select the camera model you have as the device you want to set up. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Tap on 'Add Google Assistant' > Select 'Get Started'. Again, if youre really wanting a cam for outdoor use, its best to get the outdoor version of the Nest Cam, but the indoor model can work just fine in a pinch. You would think the company would have a way to reconnect if you change WiFi ! Follow a few simple steps on your own or book a pro at checkout. 5. there should be a popup window with NEST icon, if not look for the NEST icon in your folder list. https://support.google.com/googlenest/answer/9252162. A sentence below in blue says: 'See who your camera already knows'. Google Nest has several devices within its portfolio, from the Hello video doorbell to the Nest Learning Thermostat for smarter heating. The user is just stuck on this screen without any way out. The 911 feature can connect you with the call center closest to the home address you provide during setup. When setting up a new router or point, you need to scan this code with your phone's camera in order to connect your phone to the device. Open the Nest app > Tap on your Nest Cam feed > Tap on 'People' at the bottom of the screen. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When you purchase through our links we may earn a commission. Once thats done, hit Next on the following screen. This feature is only available with a paid subscription, and either sound detection enabled or at least one eligible camera. Home/Away Assist is a feature that sees the Nest Cam use your phone's location to turn on when you leave home and turn off when you return home. Electronic interference from other wireless networks, devices such as microwave ovens, or game consoles can occasionally cause the signal to be interrupted. Do a factory reset before setting the Nest product up again in the app if it doesn't restart. scanning. Indoor or outdoor? I guess I have to contact support as well, because if you pay for Nest Aware I should be getting the same coverage on that camera seeing as it was purchased this year. 09-04-2021 07:17 AM. Edit. Ive had them for over 10 years now that its gone over to Google its terrible and you cant get any help from customer service. Scan this QR code to download the app now. 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